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Wednesday, April 9, 2008

PC To Phone Using (VoIP) With Dial-Up

Have you heard that you can make phone calls over the internet cheaply? Have you had a chance to try it? Most people that have had a chance to try it have experienced hit or miss quality, dropped calls as well as some speech delays. But there are some steps that you can take to really improve the quality and consistency of you VoIP calls over your internet Connection.

There is a lot of buzz these days around Internet based communication, VoIP, replacing regular/traditional telephone service. Much of the buzz has been created by/around a company called Vonage, who?s motto is ?Leading the Internet Phone Revolution?.

Even if you do not have a broadband connection, you can still save a fortune by using VOIP service for long distance calls. A broadband connection will give you more consistent, reliable call quality, but similar results can be obtained using a dial up account if some guidelines are followed.

All VoIP service providers are different, they do not all support dial-up users. Companies such as Vonage happens to be one that backs away from dial up connections. The providers that do support dial up usually only support dial-up above certain speeds. The two most popular companies that do support dial up VoIP are Callserve and Go2Call.

If you close programs that are running in the background, you will get higher call quality. If you are using windows, just right click & close all open non-essential applications that are shown in your taskbar at the bottom right of your screen. If you are using windows XP & there are other users logged on, be sure they log off before trying to make a call.

You also need to be conscience of what you are doing while you are on the call. If you overload the limited data capability your call quality will suffer. Other activities that will compete for bandwith are: Instant Messaging, checking your email, web cameras, surfing the internet or downloading anything.

Scan your system frequently for Viruses and Adware, these programs can tie up your browser and internet connection, slow down your system and affect your call quality.

Make it a habit to scan your system every month so your virus software remains uo to date. McAfee or Nortons are good programs, Spybot ? Search & Detroy is good for removing spyware.

Use a headset with a boom microphone and this should eliminate annoying voice echoes often associated with VoIP phone calls. If you use a headset, voice signals are limited in volume and thus the chances of your microphone 're-transmitting' those voice signals is greatly reduced.

So if you have dial up you can still enjoy the cost savings of making PC to VoIP call.

Christine is the owner of http://onlinevoipinfo.com/ which deals specifically with PC to Phone and PC to PC VoIP. The site includes a comprehensive information on VoIP.

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Saturday, March 29, 2008

VoIP Features - A Lot of Extras for Free

I've been using VoIP internet phone service as my "one and only home phone service" for nearly a year now and absolutely LOVE it. Not only does VoIP save me a ton of money, but I get all sorts of free features that I never thought I'd use. I never knew how great extra features would be until I tried them, and now there are some that I just can't live without. The really neat thing about VoIP service is that providers keep adding new features for no extra charge! I'm quickly becoming a fan of new features - especially when they don't cost me any extra! I'm normally not one for a lot of bells and whistles that I know I'll never use, but some of the new goodies that Packet8 added recently are just fabulous.

For example, VOICEMAIL TO EMAIL NOTIFICATION is really sweet. As with all features, you manage this one via the online account management center ("command central" as I refer to it). You simply check a button to enable this and enter your email address. Now when I'm at work and get a voicemail on my home phone, I get an email from Packet8 that includes an audio file with the voicemail! I never have to miss a phone call again, and have the added benefit of being able to file away saved messages and forward messages to whoever I choose. This is a very cool feature!

Another useful feature is called NETWORK UNAVAILABLE FORWARDING. When enabled, if all phone calls that come in while your internet connection is down are automatically forwarded to another number. I use my cell phone for the forwarding number and never miss a call. Interestingly enough, my internet connection has only gone down once in the last year, and wouldn't you know it - it went down again 3 days after I enabled network unavailable forwarding. Because the internet connection was down, my VoIP phone was down too; but I never missed a call! Again, you turn this feature on in the account management center and enter a phone number that you want your calls forwarded to. This is a really handy feature and I think it will be especially great during those severe weather months when the power tends to go out a lot.

FOLLOW ME FIND ME is an interesting new feature that has the potential to be useful at times. When activated at the "command central", you can enter in up to five different phone numbers in the order you want them to ring. The idea is that if you don't answer your VoIP phone, the next number you designate (can be cell phone, another VoIP phone or a PSTN "land line" phone) will ring. If that phone isn't answered the next number in your list will ring, etc... I will probably only use this feature if I'm expecting a really important call, or maybe if someone close to me is ill and I need to take care not to miss a call.

Another feature that I think has some possibility for limited use is called SIMULTANEOUS RINGING ON MULTIPLE PHONE NUMBERS. When you activate this one, you enter in one or more phone numbers that you want to ring at the same time as your VoIP phone. I think this might be useful if you were frequently traveling between two or more places and wanted to be certain not to miss any calls. This might be a good safety feature to use if you're on vacation and want to make sure someone always answers the phone. The caller will never know that no one's home.

All VoIP providers offer a good feature package, but some companies give you more than others do. To quickly compare the price and features of several top VoIP internet phone service providers, see http://www.saveonphoneservice.com/Internet-phone-service-providers.htm. If you're looking into purchasing VoIP service, check out the latest coupons and special offers at: http://www.saveonphoneservice.com/VoIP-deal.htm.

Debbie Jacobsen is an IT professional and creator of http://www.saveonphoneservice.com - an informative website about internet phone service as well as a comparison of VoIP providers

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Saturday, March 1, 2008

Choosing Among The Many Available VoIP Phone Services

Making telephone calls over the Internet is an exciting and cost saving technology that is taking a position to completely change voice communications forever. VOIP, or voice over Internet protocol, is not a brand new technology, having been around the business world for several years. But in the last few years, it has begun to catch on with consumers as a way to combine all forms of their communications in their homes (voice, email, etc.) and beat the high fees that long distance companies on their customers. There are many VOIP phone services around now that offer the moon and more in order to get business. It is important to carefully weigh the options so that you don't go to the trouble of switching from traditional landline phone service to VOIP only to get stuck without phone service when the provider goes under, or to get poor quality service and features just to save money or get "free" VOIP service.

As a subscriber to VOIP phone services, there are a multitude of options available to you. You can opt to simply talk through a specially equipped microphone at your home computer, kind of like a speakerphone. You can use your traditional home telephone with the service, as long as you purchase a telephony adapter that will convert the analog audio into digital data packets. You can also choose to buy an IP phone that is ready to plug into your computer and use right away. You can even go wireless. Don't be intimidated if you think that there is a lot of strange equipment to set up or that you will be uncomfortable talking on some "new" kind of phone. VOIP phone service is really no different than the phone service that you are used to, it's just the wiring is different.

The low subscription price is first and foremost what is drawing consumers to VOIP phone services. Depending on the provider you choose, monthly charges range from $19.95 - $34.99 per month. This usually includes free domestic calls (including Canada) and very low International rates (often .03 - .04 per minute). And features that you might be accustomed to paying extra monthly fees for, such as Caller ID, Call Waiting, and Three-way Calling are often bundled in with the standard services and standard monthly charge. And don't worry about calling people outside of the service. Most providers have the capabilities to let you do that. And, calling people within your service is often free of charge. There really seems like there is no reason not to switch to VOIP phone services, right?

There are some issues to think about before making the switch to VOIP phone service. You need to consider the provider you choose. Some services offer "free" VOIP service. This is often a gimmick, and what you are not paying for in phone service is apparent in the poor quality reception and limited calling capabilities that you will have to deal with. Some newer providers are often not established enough to handle high volumes of traffic, and often go under, leaving customers in the dark without any phone service at all. It is smart to choose a well-established provider with a good reputation for quality and customer service, in addition to competitive rates and features. Also, it might be a good idea to consider switching only one phone in your home to VOIP. That way, if your provider does go out of business, you have a backup phone line to communicate with.

Don't be too concerned about losing your phone service or getting swindled by a fly-by-night VOIP phone service provider. There are several reputable providers on the market, and a testament to that is the continuing growth of the technology. In addition to the money you will save by subscribing to VOIP service, you will have the freedom of being able to travel with your phone and phone number and make calls anywhere you go. If you have access to a broadband Internet connection, you can make and receive calls by simply plugging in. This is ideal if you travel a lot for business. Besides the obvious money savings involved with VOIP phone service, it is a convenient technology that gives you a lot of options and freedom that traditional telephone services just can't provide.

Learn the essential information for picking the Voip provider / services at Voip Phone Services

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Wednesday, February 6, 2008

Voice Over Internet Protocol (VoIP) ? All The Information You Need

VoIP technology is revolutionary in that it combines internet access with telephone service therefore utilizing the same technology for two very different things. Now, instead of having a traditional phone connection, VoIP technology enables you to use your internet broadband connection to make telephone calls.

1) So how does a VoIP phone work?

Firstly, you need a broadband connection and a router. This device works by allowing you to take phone calls as before. However, with a VoIP phone, the connection is now digital instead of through a phone line. A VoIP phone also has a gateway that connects you to a network. Your voice is then converted to a digital sound and this information can be sent in packets enabling you to have great sound and connection to people with and without the VoIP service.

2) What do you need to get started?

Of course, you need a broadband internet connection. Although VoIP can work with other internet service providers, the voice reception quality will not be as it would be with broadband.

3) What are the benefits of a VoIP phone?

The main benefit is that the VoIP phone costs much less that the traditional phone lines. This applies whether you use a cell phone or home phone service. Unlike home phone services, regular long distance callers really notice the benefits of a VoIP phone. The more long distance calls you make the more you save since with a VoIP phone the location of the caller and the person receiving the call is not important. Since you are also able to take you adapter with you, this service is perfect for the travelers among you. VoIP phones are also cost effective if you wish to add to your service. For example, instead of the normal fee of adding a phone line to your traditional home service, you need only pay a minimal amount since those with VoIP phones need to install any additional equipment.

4) Are there any disadvantages of switching to a VoIP phone?

Although there are some disadvantages, however these are minor. Poor voice quality can occur when the reception is poor. However, this is something we already have to contend with cell phones. Also, since a VoIP phone is connected to a broadband connection, if the company supplying you with this connection has any problem with its power supply, then your call will automatically be cut off. This may also occur when there is poor signal in an area.

5) What are the future applications?

Presently, the majority of companies allow you to be online at the same time as making calls. There are no limitations to this service and in this area can only grow and progress in the future. VoIP phone use will become more and more common and easier to use, as digital phones will be made. This means that a customer no longer needs a router and this will lead to VoIP phones becoming more popular than the traditional phone line.Steve Jones writes articles for http://www.voip-basics.com

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Friday, January 11, 2008

How Wireless VoIP Phones Work

The functioning of wireless VoIP phones is similar to that of regular VoIP phones but Wireless VoIP phones combine VoIP technology and Wi-Fi (wLAN) systems. Users need to be in the range of the wireless node in order to make and receive calls. And when they are in the Wi-Fi's reach, they are able to do a lot of the same calling functions enabled by regular desktop VoIP phones. When one is already equipped with a wireless local area network as well as VoIP phones, adding wireless VoIP phones can be a logical step.

Wireless VoIP phones are also known as VoWLAN or voice over wireless local network areas and Wi-Fi phones. The working of wireless VoIP phones involves a data network to which Wi-Fi equipment is connected. The network itself can either be independent, or connected to the Internet or the public phone system. The equipment enables high-speed wireless connection to unlimited access points.

Each access point has an antenna to catch the signal from the Wi-Fi equipment and broadcast it in a 300-foot radius or a hot spot. Within the radius all Wi-Fi enabled laptops, personal digital organizers and wireless phones can tune into the signal.

In wireless VoIP phones, the voice is converted into segments of data for transmission from the phone antenna to the Wi-Fi radio waves and then received by the data network. Here the data segments reverse the process to reach an extension or the traditional phone network. In other words, an extension can be carried around.

Although there is no argument about wireless VoIP phones being advantageous, they have their share of shortcomings as well. Fore one, they can not yet completely replace hard-wire VoIP phones mainly due to lack of reliability and the limited functions of wireless phones currently available in comparison to desktop phones.

However the biggest disadvantage in wireless VoIP phones is the limit on the number of simultaneous calls that can be made. The maximum number of calls in each wireless system cannot exceed five or ten. This seriously undermines its call handling capability in a large corporate environment.

Nevertheless, the dramatic reduction in operational costs has made it possible for wireless operators with high quality compressed VoIP to bring the ease and comfort of cordless calling to the VoIP world.

Punks Johnston enjoys writing about wireless VoIP phones.

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Monday, January 7, 2008

VoIP for Corporate Users

In the constant battle to reduce expenses, and improve the overall bottom line, many corporations have begun to see the potential of VoIP internet telephony as a more efficient way to handle their telecommunications related needs.

When setting up a VoIP infrastructure, most corporations choose to extensively compare VoIP providers, in order to ensure that they're getting the best deal possible.

Large companies and government organizations often elect to create their own private VoIP networks, to guarantee maximal quality and security. Smaller companies generally find it more cost effective to use internet-based broadband phone services, which have now reached an almost perfect level of quality, and are available at extremely low rates.

Jeremy Maddock is the webmaster of TeleClick.ca, a trusted source of telecommunications news.

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Saturday, December 29, 2007

Using VoIP With Your Cell Phone

Before many of us came to rely on cell phones to make long distance phone calls, our only option was to commit to a long distance phone company. Long distance carriers charged what were at times exorbitant by-the-minute fees to make calls to friends and loved ones often living only a few hours away. When cell phones came into prominence, they brought with them service plans that gave us such luxuries as free night and weekend calling anywhere domestically. Alas, even cell phones had their drawbacks, in that their reception was often broken up, and calls could be dropped unceremoniously. When along came VOIP, a new choice in long distance phone calling was on the horizon. VOIP has many different options, and now it seems that we have the choice of combining VOIP technology with cell phones. The prospect of VOIP cell phone service brings with it the potential for even more freedom and convenience, along with lower prices. Or does it?

Normally, VOIP service is available in three modes: ATA, IP phone, and computer-to-computer. All of these services are common and available for use at your home computer. ATA, or analog telephone adapter, lets you connect your regular home telephone to your computer and use it for VOIP service by converting analog sound bits into digital data. IP, or Internet protocol, phones are telephones that are specially designed for use with VOPI service. These phones look just like a standard home phone, but are wired differently to be VOIP capable. You can have a cordless IP phone that allows you to move freely through your home or office as you talk. Computer-to-computer VOIP is achieved by installing software that you can get through a provider. You make long distance calls from your computer, and talk through a microphone that is hooked up to your machine. All of these services are convenient in their own ways, but do not have quite the portability that cell phones offer. That is why the idea of VOIP cell phones is so appealing. Potentially, it is the best of both worlds: portability and low cost phone service.

Cost savings is by far the most attractive aspect of VOIP. With typical VOIP, you can expect to pay anywhere from $19.95 to $34.99 per month for a service that consists of many features, including free domestic calls, dirt cheap International calling rates, Caller ID, Call Waiting, 3-way Calling, among others. This, of course, is in addition to your current monthly ISP charge, which for broadband is usually around $40 per month. The combined cost for your ISP and VOIP services is likely to still be less expensive than if you were to remain in service with a traditional telephone company. However, this is not necessarily the case if you were to switch your cell phone over to VOIP as well.

Providers that offer VOIP cell phone services usually charge a monthly fee in addition to a per-minute fee. If you don't use your cell phone often enough to meet or exceed your current allotted plan minutes, then it is simply not cost effective for you to subscribe to VOIP cell phone service. VOIP and cell phones go well together for those customers that regularly exceed their plan minutes or make International calls on their cell phone on a regular basis. And, if your Internet connection if prone to outages, you could experience the same dropped call occurrences that you might often get with a standard cell phone service.

There is no doubt that VOIP is a reasonably priced and convenient way to bundle all of you communications together. VOIP service is improving all the time as technologies moves forward, which will allow providers to offer more reliable and even more affordable service down the line. Currently, VOIP cell phone service is in its infancy, and the kinks are being worked out. If you do the math, and feel that your monthly cell phone bill would benefit from a reasonable VOIP service plan, then it is worth the switch. If you do not make International calls on your cell phone, and you rarely or never go over your plan's allotted monthly minutes, then you are probably better off sticking with your traditional cell phone service for now than putting out more money for VOIP cell phone service. Learn the essential information for picking the Voip provider / services. Voip Cell Phones

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Friday, November 30, 2007

Microsoft CRM Conversation Gateway: VOIP - Implementation & Customization

Microsoft CRM is winning market share step-by-step from such the traditional CRM providers as Siebel, Saleslogix. In this article well show Microsoft Business Solutions CRM potential in the VoIP direction.

Microsoft CRM is winning market share step-by-step from such the traditional CRM providers as Siebel, Saleslogix. In this article well show Microsoft Business Solutions CRM potential in the VoIP direction.

Nowadays VOIP-based technologies and Instant Messaging Systems are getting wider and wider spread. Each work desk or each personal computer has one or another instrument of information exchange, belonging to the VOIP or instant messaging systems. Currently the mostly presented information exchange systems are:

Skype (http://www.skype.com). Revolution system of sound compression the tolerance to the bandwidth of the channel enabled VoIP amusement features to the general internet world-wide user with microphone and headset, Windows/Linux/Mac OS X operating systems, internet access and free registration with Skype. Plus Skype application has instant messenger between skype users. New features and services SkypeOut and SkypeIn allow you not only to call to the regular phones from your computers with very low rates, but also accept the calls on your skype phone number in the SkypeIn system.

MSN Messenger (http://messenger.msn.com). Quite successful attempt of the Microsoft open the door to the instant messengers market. MSN Messenger gained market with the speed of light, due to the tight integration with Microsoft Windows. Every new version adds new functionalities MSN Spaces integration, audio and video transfer etc.

Yahoo! Messenger (http://messenger.yahoo.com). IM system of the Yahoo! portal, has standard set of features for communication, including audio and video stream transfer.

AOL Instant Messenger (http://www.aim.com). This is one of the veterans of the IM system market. Considering the popularity of AOL as internet provider AOL instant messenger holds substantial market share.

ICQ (http://www.icq.com). Yes we do not have to give you additional comments, we are targeting this article to IT professionals who were working in the Clinton era of American internet miracle and booming. Let us just add that with the release of version 5 ICQ introduced new features of the audio and video conversation.

VoIP & IM systems are popular not only in the home office environment, but are gaining popularity in the corporate market. One of the proves is the release of Microsoft Live Communication Server, which allows messages streams coordination and control. Natural idea should we enable VoIP and IM conversation with automatic protocol? It is always good to have paper copy of the MSN conference, related to the project, product, in the form of MS CRM Activity. Or, from CRM interface to call your potential customer via Skype. Or accept the incoming call via SkypeIn and record the call to the CRM database to be accurate with the following negotiations. The usage is really unlimited and is currently restricted only by human conservative nature.

Now, lets consider the schema of MS CRM extensions to enable such a system:

The main component is Albaspectrum Media Core for MS CRM the module, providing media streams saving in the special database, interaction with the specializing connectors to IM/VoIP systems. Its function is also Activity creation in the Microsoft CRM system.

The second important component is modification to these forms: Contact, Account etc. Modification is adding phones, addresses, Skype, MSN, AOL, Yahoo identifiers. Also we have to add SkypeOut phone calls service. In the future we plan PBX/PSTN support via MS Office Communicator 2005

Planned addition - Answering Machine module, controlling incoming calls and messages from clients and saves them in Media Database. If manager is out of his desk, system will save the message and will create Activity in personal queue you will not miss no one customer call! Plus all the calls from non-registered clients/prospects might be associated with one or another Account, Contact, Lead, etc.

Lets consider the process of the phone call/receiving or message recording:

CRM User opens client form and reads telephone or skype ID to place the call. If she/he would like to talk to skype user Skype application must be installed of the local machine and she/he needs to be skype online user. If she/he calls to another Skype user, then we dont have additional requirements. In the case when call is placed on PSTN number, CRM user needs to have SkypeOut active account. In both cases when user picks up the phone or is absent CRM activity will be created with the relevant status. If the call was accepted, automatic call recording will be switched on, activity will be created with the indication on the phone duration. For MSN, Yahoo!, ICQ audio conversations all the mentioned above is relevant, except PSTN support (currently skype only).

The above described process is similar for instant messenger conversations, recorded by MSN Messenger, ICQ, Yahoo! Messenger, AOL Instant Messenger.

CRM User could appeal to Full-Text Search upon the saving to Media Database of text talks directly from the MS CRM interface.

For the users, who are accessing CRM over the internet we envision IM system support (as http://webmessenger.msn.com) in the MS CRM forms.

Good luck with integration! If you want us to do the job - give us a call 1-630-961-5918 or 1-866-528-0577! help@albaspectrum.com Andrew is Software Developer in Alba Spectrum Technologies USA nationwide Great Plains, Microsoft CRM customization company, serving clients in Chicago, Houston, Atlanta, Phoenix, New York, Los Angeles, San Francisco, San Diego, Miami, Denver, UK, Australia, Canada, Europe ( http://www.albaspectrum.com )

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