VOIP for home use: Is that right for you?

VOIP has created so much hype that by now, everyone is aware about the fact that VOIP is a computer phone that allows you to make phone calls from your computer to anyone in the world. Over the next couple of years phone over Internet will be the norm for most homes and businesses. A VOIP provider can save you upto 75% on your telephone/long distance expenses. Even now, not everyone is sure how to go about this technology for home use and does it have any benefit for your family. So lets clear our doubts regarding this technology.

First of all, you must have a high-speed Internet connection, which can be, satellite, or DSL Internet. The high-speed connection is required for VOIP to function properly and dial up connection doesn't have the capacity to transfer voice without compromising on quality. Secondly, you need a gateway that is connected between your computer and Ethernet modem. The VOIP gateway is where your phone line will be plugged into. With gateways, you can be sure of getting improved voice quality.

VOIP is easy to use, and depending on the service and method you choose, installation can be as easy as downloading software or attaching an adaptor to your computer. With the elimination of long-distances charges, unregulated charges, and all the freebies that come standard with VOIP service, it can actually amount to a significant saving for you. For example, you may be paying extra for features like: Call waiting, three way calling, Call forwarding, Caller I.D, Repeat dial. If you don't want to leave out of the exciting face-to-face conversations with friends and relatives, get your videophone. One important thing to remember is that your gateway is reliant on electricity to function, which means power outages, will put your phone line out of service.

So, if you want to save money on your telephone service using the Internet, you will need to sign up with a VOIP service provider. Most providers allow you to call any phone number in the world for a moderately low fee. They also provide voicemail, call forwarding and conference calls, at no extra charge. Decision to choose VoIP depends on your needs. If you make a large number of long distance calls, it may be well worth looking into. VoIP services are often much less expensive than traditional providers.

Alen
xpert4u.co.uk
UK mobile phone directory

VoIP News - Vonage Tries To Solve Its Problems With IPO

Vonage announced on Feb 8 that it intends to issue an IPO in an attempt to raise $250 million. This move underlines some of the problems mainstream VoIP providers are having.

The problem for Vonage is that while its subscriber base is growing, it is still losing money. According to the IPO filing, Vonage lost $189.6 million on sales of $174 million in the first nine months of 2005.

The company spends so much on marketing that it is almost impossible to make money from low spending subscribers. Average single line subscribers paid $26.73 per month in 2005. But the company spent $213.77 per subscriber on marketing. That means it would take more than 8 months to recoup their up front marketing costs.

Market share is also shrinking and the competition is ramping up. Google, Yahoo and Microsoft are all aggressively entering the market.

They are also getting squeezed on the expense side. Currently VOiP providers like Vonage offload the carrier costs to internet subscribers. But the major telcos are lobbying hard for approval to charge providers like Vonage extra tool fees for the ramped up level of service required to make wide scale VOiP possible.

Pure VOiP providers like Vonage are eating into the traditional market of the telcos. So it seems almost inevitable that the telcos will retaliate in various ways to either hold on to their customer base, or convert customers to their own services.

**Other developments in VoIP

Microsoft - Gates and company will be entering the VoIP market aggressively in 2006. The new version of MSN Messenger, called Windows Live Messenger will have advanced VoIP capabilities, and an interface with the traditional phone system through an agreement with MCI. This alliance with MCI is Microsoft's way of avoiding the threat of telco toll charges.

As with Skype, PC to PC calls will be free using Windows Live Messenger. Microsoft and MCI claim that PC to landline calls will cost only a few cents a minute, and much less than some other alternatives currently being developed.

Google - Much like Microsoft and Yahoo, Google is putting the pieces together to offer a comprehensive PC to PC chat/voice service, as well as a PC to landline service. That would take Google just one relatively small step from becoming a complete VoIP provider.

Google released Google Talk last August, and recently announced the release of Gmail Chat which integrates GMail and Chat. For voice capability, users still have to download the Google Talk client, but it is just a matter of time before there is one client for all three services (mail, chat, talk).

The company has also confirmed that it is working with VoiceOne, a Florida company owned by VoIP Inc. VoiceOne is providing Google with "click-to-call" services. This free service lets people speak directly to Adwords advertisers who come up in searches, with the costs, presumably, being covered by advertisers.

Yahoo - Yahoo announced in December that they will offer two new fee-based voice over IP services so customers can make voice calls from a PC to a telephone and receive phone calls on a PC.

The new VoIP services are called Phone Out and Phone In and are part of Yahoo Messenger with Voice.

Phone Out will let users to make calls from a PC to traditional or mobile phones in more than 180 countries. Projected cost will be $0.01 per minute to the U.S. and less than $0.02 per minute to more than 30 international countries.

Phone In will let users receive calls on a PC from traditional or mobile phones for $2.99 a month. Multiple phone numbers will be available for travelers, and phone numbers in different countries will be available so people who call them from that area will only pay for a local call. This is very similar to Skype's current offerings (see below).

Skype - EBay bought Skype in 2005 for $2.6 billion, so chances are they have big plans for the service. Skype offers a range of VoIP services, but so far all require at least one user be tethered to a PC with a broadband connection. Services include free computer-to-computer calls, as well as paid calls from a PC to the public network (SkypeOut) or public phone to PC (SkypeIn).

With the release of Skype 2.0, the company has announced a number of enhancements to their core service such as teleconferencing capability, and video calling. Another useful service is Skype VoiceMail. Callers from anywhere can call your number and leave a voice mail on your computer.

Judging from their web-centric approach to VoIP, Skype does not have plans to directly compete with the telcos for traditional phone business. However, they are well-positioned to offer click-to-call services to everything from community and dating websites, to EBay itself.

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VoIP - Sometimes Not An Easy Choice

Previously I wrote that VoIP was a good choice. If naked DSL or DSL without phone service is not an option for you, then VoIP can still be a good choice for your second or even third phone line. It sure comes in handy for your teenage children not to mention a home office. I recently sold service to a gentleman who wanted VoIP specifically for the ability to have a virtual number. His daughter recently went off to college in another state. He purchased VoIP service and signed up for a virtual number. He got a virtual number in the same area code that his daughter was in. This allows his daughter to call him at local charges vs. the long distance charges she would normally have to pay. Kudos? to him for making his decision. Just another great benefit VoIP has to offer.

This weekend I was speaking with a friend of mine who recently purchased a home computer. He knew about my business and wanted to know his options for internet access. He also knows that I'm not just a big fan of VoIP but that I myself use it. His primary objective was internet access, secondary objective was VoIP. Here's where the choices, for him, weren't so straightforward.

First off, his current phone provider is the local cable company. He doesn't use cable TV, rather he uses satellite TV. This current scenario meets his needs. He's a huge sports fan and not about to give up his satellite TV because of the sports packages. Do you know anyone else in this type of situation? I told him that 'normal' DSL is out of the question. Our local RBOC won't allow DSL access without phone service. What about naked DSL? Yes, my company has recently signed up a couple providers offering naked DSL, but the price is a bit higher. About the same as cable internet access would cost when you don't have cable TV service. In both cases, naked DSL and cable access, the monthly fee was more than he's willing to pay.

Well then, that was our dilemma. His existing setup won?t allow for either DSL or Cable without him spending more than he wants per month. A switch to cable TV service with cable broadband access won't work for him either. He just doesn't want to give up the satellite TV sports package. So what to do?

His options, as it were, are limited. I asked about his phone habits. How many local and long distance minutes do him and his family use? His child is fairly young and his wife?s family lives in the area, so long distance minutes don't come into the picture. That leaves local calling. I have a bundled service I could offer him, but guess what, YEP, the RBOC 'will' allow a competitor to offer local service BUT the RBOC will 'not' allow that competitor to offer DSL.

He was trying to avoid the local RBOC, which is why he switched to cable phone service a few years back. Now, although he does have choices, the only thing to meet his budget is to cancel cable phone service and go back with the RBOC. Once phone service is active, then I can get him DSL access. DSL access from the local RBOC?s is really dropping in price so he can get his first 6 months at a very reasonable price. Even after that 6-month period, the rate is reasonable as well. This solves his primary objective to get high-speed internet access but doesn't solve his secondary objective to get VoIP. He has no use for a second phone line so that's not an option.

Since the FCC has mandated that RBOC's need to offer naked DSL in roughly 3 years time, that's actually going to work for him. After that 3-year timeframe his young child will be in high school. He'll have more choices in just a few years. So, for this case, he doesn't get everything he wants at the budget he can afford. Rather he solves his primary objective of internet access for now and will go for VoIP once the prices of naked DSL come down.

Although this is doable, it's really a shame. It may be rare and it was the first time I've personally run across this type of situation. Phone from cable, TV from satellite works great for him, but because the phone companies and cable companies don't play well, he looses. I will show him how to make his long distance calls from his computer, but for VoIP as a primary phone service, he?ll need to wait. Sometimes the decision to use VoIP is not such an easy choice. (For now)

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Microsoft CRM Conversation Gateway: VOIP - Implementation & Customization

Microsoft CRM is winning market share step-by-step from such the traditional CRM providers as Siebel, Saleslogix. In this article well show Microsoft Business Solutions CRM potential in the VoIP direction.

Microsoft CRM is winning market share step-by-step from such the traditional CRM providers as Siebel, Saleslogix. In this article well show Microsoft Business Solutions CRM potential in the VoIP direction.

Nowadays VOIP-based technologies and Instant Messaging Systems are getting wider and wider spread. Each work desk or each personal computer has one or another instrument of information exchange, belonging to the VOIP or instant messaging systems. Currently the mostly presented information exchange systems are:

Skype (http://www.skype.com). Revolution system of sound compression the tolerance to the bandwidth of the channel enabled VoIP amusement features to the general internet world-wide user with microphone and headset, Windows/Linux/Mac OS X operating systems, internet access and free registration with Skype. Plus Skype application has instant messenger between skype users. New features and services SkypeOut and SkypeIn allow you not only to call to the regular phones from your computers with very low rates, but also accept the calls on your skype phone number in the SkypeIn system.

MSN Messenger (http://messenger.msn.com). Quite successful attempt of the Microsoft open the door to the instant messengers market. MSN Messenger gained market with the speed of light, due to the tight integration with Microsoft Windows. Every new version adds new functionalities MSN Spaces integration, audio and video transfer etc.

Yahoo! Messenger (http://messenger.yahoo.com). IM system of the Yahoo! portal, has standard set of features for communication, including audio and video stream transfer.

AOL Instant Messenger (http://www.aim.com). This is one of the veterans of the IM system market. Considering the popularity of AOL as internet provider AOL instant messenger holds substantial market share.

ICQ (http://www.icq.com). Yes we do not have to give you additional comments, we are targeting this article to IT professionals who were working in the Clinton era of American internet miracle and booming. Let us just add that with the release of version 5 ICQ introduced new features of the audio and video conversation.

VoIP & IM systems are popular not only in the home office environment, but are gaining popularity in the corporate market. One of the proves is the release of Microsoft Live Communication Server, which allows messages streams coordination and control. Natural idea should we enable VoIP and IM conversation with automatic protocol? It is always good to have paper copy of the MSN conference, related to the project, product, in the form of MS CRM Activity. Or, from CRM interface to call your potential customer via Skype. Or accept the incoming call via SkypeIn and record the call to the CRM database to be accurate with the following negotiations. The usage is really unlimited and is currently restricted only by human conservative nature.

Now, lets consider the schema of MS CRM extensions to enable such a system:

The main component is Albaspectrum Media Core for MS CRM the module, providing media streams saving in the special database, interaction with the specializing connectors to IM/VoIP systems. Its function is also Activity creation in the Microsoft CRM system.

The second important component is modification to these forms: Contact, Account etc. Modification is adding phones, addresses, Skype, MSN, AOL, Yahoo identifiers. Also we have to add SkypeOut phone calls service. In the future we plan PBX/PSTN support via MS Office Communicator 2005

Planned addition - Answering Machine module, controlling incoming calls and messages from clients and saves them in Media Database. If manager is out of his desk, system will save the message and will create Activity in personal queue you will not miss no one customer call! Plus all the calls from non-registered clients/prospects might be associated with one or another Account, Contact, Lead, etc.

Lets consider the process of the phone call/receiving or message recording:

CRM User opens client form and reads telephone or skype ID to place the call. If she/he would like to talk to skype user Skype application must be installed of the local machine and she/he needs to be skype online user. If she/he calls to another Skype user, then we dont have additional requirements. In the case when call is placed on PSTN number, CRM user needs to have SkypeOut active account. In both cases when user picks up the phone or is absent CRM activity will be created with the relevant status. If the call was accepted, automatic call recording will be switched on, activity will be created with the indication on the phone duration. For MSN, Yahoo!, ICQ audio conversations all the mentioned above is relevant, except PSTN support (currently skype only).

The above described process is similar for instant messenger conversations, recorded by MSN Messenger, ICQ, Yahoo! Messenger, AOL Instant Messenger.

CRM User could appeal to Full-Text Search upon the saving to Media Database of text talks directly from the MS CRM interface.

For the users, who are accessing CRM over the internet we envision IM system support (as http://webmessenger.msn.com) in the MS CRM forms.

Good luck with integration! If you want us to do the job - give us a call 1-630-961-5918 or 1-866-528-0577! help@albaspectrum.com Andrew is Software Developer in Alba Spectrum Technologies USA nationwide Great Plains, Microsoft CRM customization company, serving clients in Chicago, Houston, Atlanta, Phoenix, New York, Los Angeles, San Francisco, San Diego, Miami, Denver, UK, Australia, Canada, Europe ( http://www.albaspectrum.com )