VoIP PBX Solutions For Businesses....What To Look For

Business communications has always been a challenging arena for management....subject to cost, function, reliability, and other pressures and concerns. The emergence of VoIP technology....and specificly application to PBX systems via IP based protocols....has provided an enormous opportunity for companies to reap many benefits.

Many companies today have multiple office locations around the country or around the world. Currently, each office uses its own PBX system and inter-office phone calls are routed through the PSTN and charged long distance and international rates by carriers. Most companies also employ workers on a part time basis who work from their homes. Those workers get reimbursed for telecommunication expenses they incur while performing their duties. It just makes business sense for companies to explore alternatives to consolidate their telecommunication systems and reduce costs.

The answer.....purchase a Voice-over-IP enabled PBX system and deploy it in a Virtual Office setup.

Voice-over-IP (VoIP) is a fairly new technology for transporting voice calls over the Internet which allows users to realize substantial cost savings on long distance and international calls. Besides cost effectiveness, VoIP enabled PBX systems (or IP PBX) offer easy integration with existing telecommunications systems and are characterized with low operating costs as their upgrade is done through software updates rather than more expensive hardware replacement. Additionally, the technology simplifies the communication infrastructure (no need for separate voice and data cables) while offering high scalability.

Virtual Office models are used by companies that want to consolidate their communications, reduce costs and achieve more cohesive corporate images. To implement the model, a company has to install a single IP PBX system in its headquarters and distribute to employees IP phones or regular phones with VoIP adapters. Employees can make intra-office and inter-office phone calls through dialing PBX extensions. Such calls are routed through the Internet and are practically free. Company customers, on the other side, can dial a single inbound number plus extensions in order to reach the company's employees. The latter receive the calls on their IP/Regular Phones at any location in the world with Internet connectivity.

So what kind of a VoIP PBX solution does your business need? - a turnkey Virtual Office solution that could be customized to meet your company specific needs.

My recommendation for this solution is the highly acclaimed package from Packet8. Recently 8X8, Inc's Packet8 Virtual Office solution for small and medium sized businesses received Network Computing magazine's Editor's Choice award over competitive offerings from Covad Communications and Velocity Networks. That's some pretty stiff competition....and says a lot about Packet8's performance. The Packet8 Virtual Office solution received the highest overall rating for its rich feature set, call management tools and low subscription price.

The Packet8 Virtual Office is a cost-effective, easy-to-use alternative to traditional PBX systems that allows users anywhere in the world to be part of a VoIP-hosted virtual phone system that includes auto attendants, conference bridges, extension-to-extension dialing, business class voicemail and ring groups, in addition to a rich variety of other business telephone features normally found on high-end, premise based PBX systems. Their Virtual Office reduces an organization's telecommunications total cost of ownership (TCO) with a minimal initial investment combined with unlimited local and long distance business calling throughout the United States and Canada and Packet8's low international rates.

Now.....here's an overview of what to look for when making the business case for investment in VoIP technology for a VoIP PBX solution:

* Ways to save money for corporations.....

- Eliminate or reduce intra-office toll charges

- Avoiding service and support contracts on existing PBX hardware

- Eliminate the need for on-going Centrex services -- and charges

- Reduce expansion costs via lower costs for adds, moves and changes; lower user hardware costs

- Reduce the on-going costs for separate voice messaging systems

- Provide productivity benefits for remote and traveling workers who can be empowered with the same integrated capabilities as office workers

- Reduce user training and learning on phone and messaging systems

- Cost-effectively implement unified messaging

- Improve security

- Reduce systems downtime and improve performance

Additional benefits for call centers.....

- Virtualize call centers, allowing more flexibility in the center's configuration....either helping consolidation efforts, or providing enterprise capabilities to telecommuting call center workers

- Improve customer support services and reduce abandoned calls and call times

- Improve customer satisfaction and reduce customer turnover via improved call center services

Cost considerations....

- VoIP telecommunication hardware and software

- IP phone sets or soft phones

- Network upgrades for possible quality of service and performance upgrades

- Implementation labor and professional services

- On-going support and administration labor

- Support and maintenance contracts

- Increased support calls and potential user downtime losses on initial deployment

- IT Training

- User Training

- Write-off, write-down and disposal costs for existing telecommunication assets

Potential project risks......

- Quality of service/performance

- User training and adoption

- Administration and support skill levels and resources - Proprietary vs. open systems interoperability

.....How Does The Solution Work?

Inter/Intra office calls.......

Caller A, who is located in the corporate headquarters, wants to make a call to Caller B, who is located in the corporate headquarters or in any of the company's offices worldwide.

Caller A picks up his VoIP device (IP phone, phone with adapter or softphone) and dials Caller B's extension.

The VoIP PBX server searches its internal database and obtains call routing information about Caller B The VoIP PBX server routes the call to Caller B's VoIP device.

If the destination number is unreachable, the system forwards the call to Caller B's voicemail.

As soon as Caller B picks up his VoIP device the conversation starts.

During conversation Caller A's VoIP device convert voice to digital packets and send them to Caller B's VoIP device and vice versa.

Both A and B can use traditional PBX functionality, like call on hold, caller ID, call forward, etc. Calls are free

Outbound calls.......

Caller A, who is located in the corporate headquarters, wants to make a call to Caller B, who is a company customer.

Caller A picks up his VoIP device (IP phone, phone with adapter or softphone) and dials the customer's number.

The VoIP PBX server searches its internal database and obtains call routing information about the VoIP carrier, who should terminate calls to Caller B's area code.

The call is routed to the VoIP carrier.

The VoIP carrier terminates the call to Caller's B number over the PSTN.

During conversation, Caller A can use traditional PBX functionality, like call on hold, caller ID, call forward, etc.

Calls are charged on time basis at pre-negotiated rates with the VoIP carrier

Inbound calls.....

Caller A, who is a company customer, wants to make a call to Caller B, who is a company employee.

Caller A picks up his phone and dials the company's central access number.

The VoIP PBX server prompts the caller to enter an extension.

Caller A dials Caller B's extension.

The VoIP PBX server searches its internal database and obtains call routing information about Caller B.

The VoIP PBX server routes the call to Caller B's VoIP device.

During conversation, Caller B can use traditional PBX functionality, like call on hold, caller ID, call forward, etc.

Calls are either free if the company uses a local access number or charged on a time basis if the company uses a toll free one.

Voice over IP (VoIP) technologies carry great promise to reduce telecommunication and networking total cost of ownership while empowering businesses with new capabilities and agility. When making your decision on deploying a Virtual Office VoIP PBX solution consider the strategic and tangible benefits as well as the costs and risks outlined above. If it all seems too overwhelming seek out the assistance of an unbiased independent advisor such as Business-VoIP-Solution

Michael is the owner of FreedomFire Communications....including DS3-Bandwidth.com. Michael also authors Broadband Nation where you're always welcome to drop in and catch up on the latest BroadBand news, tips, insights, and ramblings for the masses.

VoIP :: A New Era?

Following the arrival of VoIP, or Voice Over Internet Protocol, the internet techies have been raving about it, and it is now one of the hottest new technologies around, but what is it and why is it talked about so much?

Well let's begin with what VoIP is. In short, it allows you to make phone calls over the internet using your broadband connection, but has many benefits:

- You can make phone calls from virtually anywhere in the world to anywhere else using your computer.

- Depending on the speed of your connection, you are able to make several calls at the same time.

- If you move home, you are able to keep your same number, even if you move from one side of the world to the other. As you do not have an actual land line, but a converter that has a number assigned, as long as keep the converter with you, you can plug it into any broadband connection and immediately utilize your usual number for making and receiving calls.

Another benefit of VoIP, which many will find useful, and be an attractive feature for many businesses, is the ability to connect to your office phone, whether it be from a hotel or from home. This will enable company personnel to work out of the office, but still have access to all of the office phone system features.

VoIP can also be very cost effective, especially when making long-distance calls. This factor has meant that telephone service providers have to compete with VoIP, in turn ensuring pricing is much more competitive.

At the beginning, the voice quality for those using VoIP was not as good as with a traditional phone line. However the continual technological advancements have meant that the difference in quality is now not as apparent.

So how does it work?

To begin with your voice is converted into bytes so that it can be compressed, split it into packets, and transmitted over the internet. These packets, which contain a collection of information, including the origin, timestamp, and intended destination of the packet, is then converted at the receivers end so that your voice is recognised.

There are many that are already abandoning existing telephone networks and solely using VoIP. For a wealth of information on VoIP take a look at http://www.voip-serviceproviders.info.

Justin Brown owns and runs http://www.voip-serviceproviders.info where visitors can read more information on VoIP service providers. He also runs a site where you can sell or buy any used cars online

Most Underrated Use of VoIP Telephony.

With the proliferation, affordability, and convenience of broadband Internet and cell phone service, customers are foregoing traditional telephone service all together. Having a cell phone instead of a land line seems like a terrific idea. Cell phone customers do not have to be tied down to a location, they can get phone calls from anywhere, and plus they get long-distance included. In theory it seems like a good idea but actually it does not tend to work out as planned. Cell phones were not designed to be used for regular everyday calls while in your home. They were designed as mobile phones and most service plans treat them as such, with outrageous fees for going over the allotted monthly minutes. Most cell phone only customers find they run out of minutes every month and have enormous cell phone bills as a result. So they would be better off having a land line or paying for enormous monthly minutes on their cell phone service. There is a better way.

VoIP phone service is a wonderful way to eliminate the need for expensive, regular telephone service. With a VoIP adapter and VoIP service, customers can use their broadband Internet service and regular telephone to make local and long-distance calls for a low monthly fee. The monthly fee usually includes such typical services as unlimited long-distance, call waiting, caller ID, voicemail, 3-way calling, call forwarding, and other lesser used features that regular telephone companies charge extra. So for a modest monthly fee VoIP customers can have broadband Internet and land line phone services and still afford to keep their cell phone. VoIP saves money by eliminating expensive traditional telephone service and allows cell phone minutes to be used when necessary.

Visit http://www.cleardigitalvoice.com for more information on how to save money with VoIP phone service.

Sol is the owner of ClearDigitalVoice.com, a new VoIP provider for residential and small business customers. http://www.cleardigitalvoice.com

What Is VoIP And How Does VoIP Work

VoIP will allow users to user their broadband connection to make phone calls over the Internet. The widespread use of VoIP has caused a revolution in the phone industry.

With the VoIP service giving users the chance to make phone calls over the internet it is easy to see why this has rocked the telecom industry.

VoIP at present is becoming the most cost effective way to make long distance telephone calls. Before VoIP telephone service providers had a strong hold on lucrative and 99% of the time over priced long distance services.

Due to the introduction of Voip the long distance calling market has began to open to up to competition. The main reason for this is that most Internet users will begin implementing VoIP. The main reason being that VoIP is the most cost effective way to make long distance telephone calls.

VoIP Development Process

Over the last 10 year VoIP has been slowly developing. In the early days computer users were able to talk to one another through their computers. You were only able to do this if you had a voice enabled computer with good Internet connection and you would need to have a software program installed on your computer.

The main advantage to this was that it allowed user to be able to contact anyone from around the world for free aslong as they had the same setup as you.

The disadvantages to this system was that sound quality was never great, broadband was not being widely used and the user you were trying to contact would have to be online.

Today's VoIP has made these problems a thing of the past.

The two things that were required to make VoIP technology appeal to the wide spread market have been accomplished.

Broadband is now a widly used internet service. This allows users to have a stable internet connection that can always be on.

Secondly the VoIP industry has been able to develop a simple and inexpenisve way of integrating the IP network (aka Internet) with a traditional telephone system.

What this means is that VoIP users are able to use their own telephone to call anyone else in the world who has the traditonal telephone connection.

Traditional telecom companies such as Qwest, AT&T and Bell have developed their own type of VoIP technology. This has given consumers a huge number of choices. Now anybody anywhere with a boradband internet connection is able to call anyone anywhere in the world who has a ordinary telephone connection.

Why VoIP Will Save You Money

The major advantage of VoIP is the low cost, with no significant decrease in voice quality.

1st, a VoIP subscriber doesn't require a traditional phone line. Instead, you are assigned a phone number by your VoIP provider.

Prices for these calls can be as low as $9 per month. 2nd, virtually all VoIP subscribers will buy a "bundle" of services that includes unlimited incoming calls and unlimited long distance calls to anyone in a defined geographic area. As an example, VoIP unlimited calling plans to anyone in the US or even Canada will only cost around $20 per month.

Third, virtually all VoIP service providers offer free bundled features that virtually all traditional telephone corporations charge for. These include free voicemail, call forwarding, caller ID, call waiting, call waiting ID, three way calling, speed dialing.

VoIP provides better flexibility and portability

An additional important benefit is the flexibility and portability of VoIP phone service. With VoIP your individual telephone number is programmed into the converter that acts as a bridge between your internet connection and your regular telephone.

This has many important benefits. As already mentioned you don't want an actual land line. Instead your telephone number is assigned to your converter (not to your geographic land line). So you are able to take your converter with you anywhere in the globe, plug it into any available broadband connection, and immediately you can employ your regular number to produce and receive calls.

This flexibility also lets you select a number in an area code where virtually all of your long distance calls originate. For instance, if many of your friends, family, business associates or even customers are calling from a specific city that traditionally involved an extended distance call for them, you may pick a number in that area code and immediately turn all their calls to you into local (free) calls for them.

The benefits of VoIP are many, and the savings can be incredibly important. So it's no wonder that VoIP has turned into the hottest telecom technology of the decade. Informed consumers and businesses around the globe are adopting this technology at a phenomenal rate.

Visit Our Home Page At http://www.voiptesting.ws To Learn Even More.

VoIP Technology - Talk is Cheap!

VoIP products are integral to the most advanced and reliable VoIP and Voice over ATM platforms currently sold by leading VoIP telecom and networking companies worldwide. VoIP products based on VoIP enabled technology products employ Voice over Packet chip processors, VoIP PCI and cPCI communication boards and VoIP media gateway modules (PMC form factor).

VoIP companies provide voice over packet (VoIP) processors for OEM implementations of voice communications over packet networks or "VoIP". Each VoIP processor features low bit rate Vocoders, a State-of-the-art Echo Canceller and T.38 compliant fax relay. High and medium density gateways, residential gateways and integrated access devices (IAD) are among the major users of VoIP chip processors. These VoIP solutions power client applications from small gateways and IP phones... An As an indication of market size... one major VoIP provider has over 10 million ports installed and growing rapidly.

VoIP Products - Gateway Network The entire VoIP gateway network is based on continued advances in VoIP media boards that offer field proven solutions. Product design of proper PSTN interfaces is a critical factors in VoIP deployment. How can small or medium-sized gateways compete in the market? By implementing cost-effective solutions for enterprise or small POPs and fast market penetration into new and emerging markets. On the other hand, large VoIP gateways are designed to meet major carriers' operational requirements.

VoIP Products - Market Driven The rapid VoIP market expansion for VoIP Gateways led to the large diversity in VoIP products. Today, VoIP providers may choose from different sized gateways for VoIP networks of different sizes. Also, Mediant VoIP gateways enable carriers to address multi-regional requirements and strengthen economics of deployment. For instance, providing PSTN signaling and compression technology deployed in over 75 countries is quite a challenge. Fortunately, VoIP technology may quickly enter new regions and conserve precious bandwidth in hard-to-reach offices.

AudioCodes Ltd. is a market leader in voice compression technology and is a key originator of the ITU G.723.1 standard for the emerging VoIP market. AudioCodes enabling technology products include VoIP, CTI and call logging communication boards, VoIP media gateway processors and modules.

For more information on VoIP and emerging VoIP technology, visit AudioCodes

Johnny Mayer writes on travel, technology, software, diamonds and jewelry, business, music and more

Using VoIP With Your Cell Phone

Before many of us came to rely on cell phones to make long distance phone calls, our only option was to commit to a long distance phone company. Long distance carriers charged what were at times exorbitant by-the-minute fees to make calls to friends and loved ones often living only a few hours away. When cell phones came into prominence, they brought with them service plans that gave us such luxuries as free night and weekend calling anywhere domestically. Alas, even cell phones had their drawbacks, in that their reception was often broken up, and calls could be dropped unceremoniously. When along came VOIP, a new choice in long distance phone calling was on the horizon. VOIP has many different options, and now it seems that we have the choice of combining VOIP technology with cell phones. The prospect of VOIP cell phone service brings with it the potential for even more freedom and convenience, along with lower prices. Or does it?

Normally, VOIP service is available in three modes: ATA, IP phone, and computer-to-computer. All of these services are common and available for use at your home computer. ATA, or analog telephone adapter, lets you connect your regular home telephone to your computer and use it for VOIP service by converting analog sound bits into digital data. IP, or Internet protocol, phones are telephones that are specially designed for use with VOPI service. These phones look just like a standard home phone, but are wired differently to be VOIP capable. You can have a cordless IP phone that allows you to move freely through your home or office as you talk. Computer-to-computer VOIP is achieved by installing software that you can get through a provider. You make long distance calls from your computer, and talk through a microphone that is hooked up to your machine. All of these services are convenient in their own ways, but do not have quite the portability that cell phones offer. That is why the idea of VOIP cell phones is so appealing. Potentially, it is the best of both worlds: portability and low cost phone service.

Cost savings is by far the most attractive aspect of VOIP. With typical VOIP, you can expect to pay anywhere from $19.95 to $34.99 per month for a service that consists of many features, including free domestic calls, dirt cheap International calling rates, Caller ID, Call Waiting, 3-way Calling, among others. This, of course, is in addition to your current monthly ISP charge, which for broadband is usually around $40 per month. The combined cost for your ISP and VOIP services is likely to still be less expensive than if you were to remain in service with a traditional telephone company. However, this is not necessarily the case if you were to switch your cell phone over to VOIP as well.

Providers that offer VOIP cell phone services usually charge a monthly fee in addition to a per-minute fee. If you don't use your cell phone often enough to meet or exceed your current allotted plan minutes, then it is simply not cost effective for you to subscribe to VOIP cell phone service. VOIP and cell phones go well together for those customers that regularly exceed their plan minutes or make International calls on their cell phone on a regular basis. And, if your Internet connection if prone to outages, you could experience the same dropped call occurrences that you might often get with a standard cell phone service.

There is no doubt that VOIP is a reasonably priced and convenient way to bundle all of you communications together. VOIP service is improving all the time as technologies moves forward, which will allow providers to offer more reliable and even more affordable service down the line. Currently, VOIP cell phone service is in its infancy, and the kinks are being worked out. If you do the math, and feel that your monthly cell phone bill would benefit from a reasonable VOIP service plan, then it is worth the switch. If you do not make International calls on your cell phone, and you rarely or never go over your plan's allotted monthly minutes, then you are probably better off sticking with your traditional cell phone service for now than putting out more money for VOIP cell phone service. Learn the essential information for picking the Voip provider / services. Voip Cell Phones

Microsoft CRM Conversation Gateway: VOIP - Implementation & Customization

Microsoft CRM is winning market share step-by-step from such the traditional CRM providers as Siebel, Saleslogix. In this article well show Microsoft Business Solutions CRM potential in the VoIP direction.

Microsoft CRM is winning market share step-by-step from such the traditional CRM providers as Siebel, Saleslogix. In this article well show Microsoft Business Solutions CRM potential in the VoIP direction.

Nowadays VOIP-based technologies and Instant Messaging Systems are getting wider and wider spread. Each work desk or each personal computer has one or another instrument of information exchange, belonging to the VOIP or instant messaging systems. Currently the mostly presented information exchange systems are:

Skype (http://www.skype.com). Revolution system of sound compression the tolerance to the bandwidth of the channel enabled VoIP amusement features to the general internet world-wide user with microphone and headset, Windows/Linux/Mac OS X operating systems, internet access and free registration with Skype. Plus Skype application has instant messenger between skype users. New features and services SkypeOut and SkypeIn allow you not only to call to the regular phones from your computers with very low rates, but also accept the calls on your skype phone number in the SkypeIn system.

MSN Messenger (http://messenger.msn.com). Quite successful attempt of the Microsoft open the door to the instant messengers market. MSN Messenger gained market with the speed of light, due to the tight integration with Microsoft Windows. Every new version adds new functionalities MSN Spaces integration, audio and video transfer etc.

Yahoo! Messenger (http://messenger.yahoo.com). IM system of the Yahoo! portal, has standard set of features for communication, including audio and video stream transfer.

AOL Instant Messenger (http://www.aim.com). This is one of the veterans of the IM system market. Considering the popularity of AOL as internet provider AOL instant messenger holds substantial market share.

ICQ (http://www.icq.com). Yes we do not have to give you additional comments, we are targeting this article to IT professionals who were working in the Clinton era of American internet miracle and booming. Let us just add that with the release of version 5 ICQ introduced new features of the audio and video conversation.

VoIP & IM systems are popular not only in the home office environment, but are gaining popularity in the corporate market. One of the proves is the release of Microsoft Live Communication Server, which allows messages streams coordination and control. Natural idea should we enable VoIP and IM conversation with automatic protocol? It is always good to have paper copy of the MSN conference, related to the project, product, in the form of MS CRM Activity. Or, from CRM interface to call your potential customer via Skype. Or accept the incoming call via SkypeIn and record the call to the CRM database to be accurate with the following negotiations. The usage is really unlimited and is currently restricted only by human conservative nature.

Now, lets consider the schema of MS CRM extensions to enable such a system:

The main component is Albaspectrum Media Core for MS CRM the module, providing media streams saving in the special database, interaction with the specializing connectors to IM/VoIP systems. Its function is also Activity creation in the Microsoft CRM system.

The second important component is modification to these forms: Contact, Account etc. Modification is adding phones, addresses, Skype, MSN, AOL, Yahoo identifiers. Also we have to add SkypeOut phone calls service. In the future we plan PBX/PSTN support via MS Office Communicator 2005

Planned addition - Answering Machine module, controlling incoming calls and messages from clients and saves them in Media Database. If manager is out of his desk, system will save the message and will create Activity in personal queue you will not miss no one customer call! Plus all the calls from non-registered clients/prospects might be associated with one or another Account, Contact, Lead, etc.

Lets consider the process of the phone call/receiving or message recording:

CRM User opens client form and reads telephone or skype ID to place the call. If she/he would like to talk to skype user Skype application must be installed of the local machine and she/he needs to be skype online user. If she/he calls to another Skype user, then we dont have additional requirements. In the case when call is placed on PSTN number, CRM user needs to have SkypeOut active account. In both cases when user picks up the phone or is absent CRM activity will be created with the relevant status. If the call was accepted, automatic call recording will be switched on, activity will be created with the indication on the phone duration. For MSN, Yahoo!, ICQ audio conversations all the mentioned above is relevant, except PSTN support (currently skype only).

The above described process is similar for instant messenger conversations, recorded by MSN Messenger, ICQ, Yahoo! Messenger, AOL Instant Messenger.

CRM User could appeal to Full-Text Search upon the saving to Media Database of text talks directly from the MS CRM interface.

For the users, who are accessing CRM over the internet we envision IM system support (as http://webmessenger.msn.com) in the MS CRM forms.

Good luck with integration! If you want us to do the job - give us a call 1-630-961-5918 or 1-866-528-0577! help@albaspectrum.com Andrew is Software Developer in Alba Spectrum Technologies USA nationwide Great Plains, Microsoft CRM customization company, serving clients in Chicago, Houston, Atlanta, Phoenix, New York, Los Angeles, San Francisco, San Diego, Miami, Denver, UK, Australia, Canada, Europe ( http://www.albaspectrum.com )