Using VoIP for your Business

Communication is important for us. Since the development of the internet, it has made communication faster and more efficient by using emails.

With this technology, researchers and developers invented the Voice over Internet Protocol or VoIP for short. VoIP works like your regular landline phone, but instead of using telephone lines, VoIP uses the internet to transmit voice and video data to the person you are calling. With VoIP, it is possible to make free or cheap long distance calls.

VoIP not only enable us to call long distance free, but also lets us view the person we are calling with the use of a webcam or videophone.

With free long distance calls and conferencing, VoIP benefits businesses in many ways. Many features offered by VoIP free or at a minimal cost enabled VoIP literally replace traditional phones.

VoIP is probably the best way to keep in touch with your business associates and customers.

With VoIP it can make your business, either small or large, have an edge against your competitors.

Here are some features that can benefit your business by using VoIP:

With video conferencing capabilities, you can conduct meetings and presentation right in your own office. No longer will you spend expensive travel expenses when using VoIP. It allows you to close deals with your customers a lot faster than before.

Save money on phone bills. With VoIP, this is possible. You will just pay your monthly internet connection bills and small fees to your VoIP internet service provider allowing more profits for your business.

Not only that VoIP is limited to calling other VoIP phones, but it also allows you to call mobile phones, regular phones, and long distance or international numbers for a very low cost.

With the technology to take your own personal VoIP number, it is possible to make and receive calls anywhere you are in the planet as long as there is an internet connection. This feature allows you to not miss any business opportunities or emergencies while you travel.

This means more business deals, therefore, more profits and also you can take care of your clients while you travel, answering their important questions about your products or services.

A business wants to minimize expenses in order to gain more profit, therefore allowing the business to grow. With VoIP, it can significantly cut your phone expenses, traveling expenses, and more.

However, no matter how many great features VoIP offer, it still depends on your internet connection. If you plan to integrate VoIP in your business, be sure your internet connection is high speed and reliable in order to prevent voice delays or being cut off.

Remember that good communication is crucial for a business to succeed, meaning that a voice lag can mean the difference of an answer to your business associates or clients. A one-second delay may not seem much but it can make the difference of a simple "yes" or "no" answer. This can lead to misunderstanding, therefore, possible of not making the deal.

Choosing the VoIP service provider is also an important factor for your business. Choose one that offers maximum voice quality and reliability.

Also, remember that features such as caller ID, call waiting, speed dialing, call forwarding, video phone, voice mails, call logs, conference calls, long distance or international calls, and call hold should be offered cheap or no fee at all.

Bob Hett has extensively covered the Internet Service Provider industry as an analyst and has researched the various companies for factors based on price, reliability, support and overall quality. Learn more at Broadband Internet Service

How Does Voip Work?

Copyright 2006 Dave Markel

To make your VoIP (Voice over Internet Protocol) work good enough you need to have broadband internet connection. Internet broadband connections are represented with cable or DSL modems with bandwidth of 56 kbits and higher.

The main idea of VoIP is voice connection using computers. All you need is appropriate software installed on your computer and microphone with a headset or speakers connected. Do not forget that using such software is free and easy to download.

Unlike computer-to-computer calls which are free of charge VoIP software is also used as simple trunk-line. But even so such calls are still cheaper then phone-to-phone ones.

Remember- to make computer-to-computer calls you should run the same software at both sides. But in case of making cellular or land-line call via VoIP no extra software or equipment is needed.

How does it work?

All internet transmissions including VoIP appear to be digital data that travels through the telephone, optical fiber or even satellite lines. To transmit the voice signal VoIP software must convert human (analog) voice to the set of 1s and 0s (digital data). It is done with the help of ADC (analog-to-digital converters) and codecs which compress and decompress (on receive) data to make it more compact during transfer.

Compressed data is divided into packets. Without going into details i can say that these packets consist of the header and the body. Headers contain source and destination addresses and other system data. And the body is the spitted and compressed audio file.

All data transmitted over internet follows the set of rules gathered in the models (OSI, TCP/IP). Models consist of layers that represent particular network function.

Video and audio transmission use the set of protocols originally developed or changed for faster work over the internet. Transport layer in VoIP is usually represented with User Datagram Protocol (UDP). And the application layer is Real-time Transport Protocol (RTP).

Drop of delayed packets is the main advantage of RTP. By doing so the VoIP software skips the delayed packets that must be reassembled and decoded. It is quite preferable because it prevents undesirable pauses in the conversation. Even if the amount of dropped packets is big enough the conversation is still legible. Of course, the better internet connection you possess- the better conversation you'll be having after the remote software will receive, reassemble and decode data into the analog signal (human voice).

Dave Markel is the owner of a Voip Services Blog. Visit it at http://voip--services.blogspot.com

As Predicted, 2005 was the year VoIP hit the Mainstream

As Predicted, 2005 was the year VoIP hit the Mainstream A stable call accounting system is critical in this new VoIP environment Having a stable call accounting system that provides accurate call detail records is critical in this new VoIP environment. A recent article (http://www.b-eye-network.com/view/2027), talks about how VoIP has come forward in the mainstream and that the key to VoIP is the ability to provide accurate and sustainable billing and operational support systems.

"VoIP is not a new invention from the last six months.... But when the Economist puts the "death" of the traditional telecom service provider on the cover in association with eBay's purchase of Skype, it appears that VoIP has hit the mainstream.

VoIP is moving out of the corporate PBX and PC attached headset. In fact, you can now have a home VoIP conversation on a "phone." The conversation quality is constantly improving as well. This is providing a meaningful substitute to traditional wireline and wireless telecom service providers. As stated in Porter's Power of the Substitute, some combinations of VoIP and various transmission networks are amazing.

What does VoIP mean for business intelligence?

Billing World and other similar organizations believe that the key to VoIP is the ability to provide accurate and sustainable billing and operational support systems (B/OSS). Such organizations are the B/OSS community! Hopefully, they are taking this approach. Carolyn Schuk's article on VoIP fraud shows exactly how much residential and corporate VoIP providers have to lose if they do not provide that robust B/OSS infrastructure.

From customer care to provisioning to billing, maintaining the "standards" set by the existing telecom industry is a good way for VoIP providers to win customers from the remaining group of traditional providers. But I do not believe that B/OSS, the traditional customer care center, will be the answer. The answer is in the transition from the customer care call center to the self supported activation, provisioning and care for a VoIP customer.

For the VoIP provider's business intelligence organization, this will require new ways of including the customer in the loop for accurate billing, fraud detection and network outages. While the big challenge is to avoid the classic Dilbert moment where you must report network performance problems, but you cannot because the network is having the performance problems."

Having a stable call accounting system that provides accurate call detail records is critical in this new environment.

Author, Karen Ritz, VP Business Development for TelSoft Solutions, writes on the business benefits of call accounting and call detail record technology. More information can be found at http://www.telsoft-solutions.com.

The Increasing Popularity Of Wireless VOIP Phones In The Workplace

Voice over Internet protocol (VOIP) phones have been commonplace in the workplace for several years now. As the technology begins to make its way to the average consumer's home, it's only fitting that some newer and more exciting technology begins to replace existing VOIP systems in business and industry. That is where wireless VOIP phones enter the picture. Capitalizing and building upon the efficiency, ease of use, and cost-effectiveness of standard VOIP technology, wireless VOIP technology has made its entrance in many types of businesses, giving employees everywhere more flexibility and communications options. And it looks like the technology is here to stay.

The use of wireless VOIP phones is an obvious and smart thing for retail businesses, schools, and even hospitals to consider using. No longer is there a need for an organization to have separate systems for work (computer-based) and voice communications (telephone-based). Business-related work and communications can be all-inclusive. Wireless VOIP phone systems give employees, especially those tied to a phone throughout their work day, the freedom to move about within their office building or complex, and still have the ability to communicate with customers and business associates. For businesses and other organizations that already have an IP communication system in place, it is the next logical step to move to wireless VOIP phones. They operate in the same way as standard VOIP phones, except that they function on a wireless local area network (WLAN). By staying in range of a wireless connection at the site, a user can make and receive calls just as they can with standard VOIP phone systems.

There are many specific types of organizations that can benefit from the use of wireless VOIP phones. Hospitals, for example, allow employees who spend a lot of their time on the telephone communicating with physicians, insurance companies, and with other hospital personnel within the building will see the huge benefit in being able to move freely within a workspace, carry out necessary communications, and accomplish more than one task at a given time. Retail stores also will see a huge advantage to using wireless VOIP phones, for much the same reason. The freedom to communicate with customers and business associates over the phone, while still being able to travel throughout the workplace has the potential to show an increase in work efficiency and time management. Schools can also benefit by using this technology. By providing staff, faculty, and security with wireless VOIP phones, student data is accessible over the phone, school emergencies can be handled much more quickly and efficiently, and teachers can communicate with one another whether in a classroom or in the cafeteria or on the playground.

The advantages of using this technology are apparent. Besides the freedom it provides, wireless VOIP phone systems allow organizations to combine communications to include phone communications, email, and text messaging, allowing them to work together in one system. This efficiency is a time saver, as well as a money saver. Speaking of saving money, organizations will find that they can avoid lengthy contracts with phone companies in favor of wiring systems that give the businesses more options.

There is a downside to this seemingly ideal technology. In a wireless VOIP phone system, the number of calls that can be placed by callers at a time is limited. An access point in a system can't handle more than a few calls at a time. This limited capacity, therefore, has resulted in the inability for many types of businesses to use wireless VOIP phone technology. Businesses and industries that require huge volumes of communication on a constant basis would simply overload a wireless network. Despite this limitation, technology will no doubt catch up in the near future, and be able to provide wireless VOIP phone service to every level of business and industry, no matter how large.

Wireless VOIP phone systems are an exciting technology for the business world to embrace. Freedom, flexibility, efficiency, as well as potentially huge cost savings are but a few of the advantages this form of multi-level communication has the ability to provide its subscribers and users. Many organizations have currently incorporated wireless VOIP phones into their daily workplace with great success, including hospitals and schools. Wireless VOIP phones are a smart consideration to make in order to stay on the cusp of technology.

Learn the essential information for picking the Voip provider / services at Wireless Voip Phones

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Eliminating the Phone Bill with VoIP

I expect I'm part of the majority when saying my communication costs seem to have grown exponentially. Expenses for phone, fax, cell phone, high-speed internet, cable, satellite, etc., have all combined to seriously raise the bar on what I can get done, but at a correspondingly higher cost. Seems like I ought to be able to get rid of something! I could get rid of my phone bill (landline) by relying on my cell phone. A lot of folks do just that and it works great for them. However, some of us still need something like a landline - usually for business.

Another alternative I've been watching evolve, is Voice over Internet Protocol, or VoIP for short. This basically means using the Internet to talk on the phone. This has been around for a while now, but until recently, required one or both parties to be logged onto a computer. It was kind of novel, and having free long distance was a definite plus, but for day to day use, was obviously a pain.

However, VoIP is finally coming into the mainstream, offering serious competition to traditional carriers by providing VoIP using your regular hand-held phone. Keep in mind you need a broadband connection to utilize these services - either DSL or cable, but since I've already got cable, it's a no-brainer. Savings over my last phone bill is $64 a month, which goes way past what I need to satisfy my Starbucks habit! Even better, is since I bundled high-speed internet service with my existing cable, I cut that cost by about $30 a month. Yes, life is good!

Several providers offer their broadband service starting at about $15 a month for their basic plan. That usually includes about 500 minutes of local and long distance calling throughout the U.S., Canada, and Puerto Rico, along with all the expected features like caller id, call waiting, call forwarding, yada, yada, yada. For unlimited calling, premium plans cost about $25 a month. Plus, most offer decent international rates, and no contract commitment.

There are several players to consider, including Vonage, Verizon VoiceWing and AT&T CallVantage. They all have similar plans in the same price range, some with additional features. Existing customers of specific providers can sometimes save more costs by combining other services. As you'll observe when researching, most of the major players, are now starting to compete in this space, and they bring serious credentials, which will translate into stability and reliability going forward.

One of the biggest motivators for me, after price and reliability of course, is that all these providers disclose all the taxes and fees up front on their websites - try getting that out of "ma bell" - like pulling teeth. And, those taxes and fees are minimal - like a couple bucks compared to over $10 with the "other guys". Do yourself a favor and take a look - you might save some bucks.

John Allen writes on a wide variety of topics. Visit his blog at http://www.downsizedlife.blogspot.com to read more or obtain feeds. He can also be reached through his website http://www.j2trading.com which focuses on finding unique gifts.

Consulting Reviews When Considering The Switch To VoIP

Making a long distance phone call used to mean using your land phone line to dial through a long distance carrier that charged you often-exorbitant by-the-minute fees, because there was no competition to keep the prices reasonable. Then came the mobile phone, and that gave consumers another option when it came to calling far away. But, as we all know, mobile phones do not always work, often drop calls, and tend to have sporadic reception. A new trend in phone calling is gaining popularity. VOIP, or Voice Over Internet Protocol, is not a new technology. It has been used for years in the business world. Fairly recently, it has seen a surge in popularity of use by the average consumer due to its many appealing attributes, namely its ease of use, available calling features, and low pricing. VOIP works by converting analog audio signals into digital data, which can be dispatched over an Internet connection. VOIP can make your Internet your home computer the best place to make your long-distance phone calls - nearly free of charge. You use VOIP devices and software that are widely available; therefore the phone company is sidestepped. There are many reviews widely available that you can consult regarding VOIP, VOIP devices, VOIP phones, and VOIP services. Consult these reviews to get as much information you can about the vast quantity of products and services available.

There are several benefits to using VOIP for making your phone calls. Chief among them is the flexibility you have with the service. If you are a business traveler, you know that your mobile phone is not always a reliable source of communication, because of lack of service or technical difficulties. With VOIP you have the ability to take your phone and your phone number anywhere you go and use it to place calls as long as there is an Internet connection available. The next principal benefit to VOIP is price. VOIP services have the ability to offer local and long distance phone service, as well as many common phone features at extremely low monthly prices. It is becoming clear that traditional phone companies cannot compete. The "extras" that phone companies charge high monthly fees for, such as Caller ID or Call Waiting, are often standard features with VOIP services.

Another benefit of VOIP is the outstanding features that are available to you. You can check your voice mail via the Internet. You can have your voice mail sent to you as email messages. You can make customized voice mail messages for specific callers. These are but a few of the available features. These are services that a traditional phone company just can't offer, especially at low monthly rates. If you are interested in learning more about VOIP features and services, consult online VOIP reviews to get a thorough rundown of services, features, and pricing, to make sure you get the best deal out there.

There are three primary VOIP devices available that you can opt to use to place phone calls from your computer. They are all relatively easy to use, meaning that you don't have to be an expert computer user, and they cost very little, if anything at all. The ATA, or Analog Telephone Adapter, lets you connect your home telephone to your computer. It converts the analog signal to digital simply by plugging your phone cord into the device. The IP, or Internet Protocol, phone is another VOIP device currently in use. It looks like your standard home telephone, but is equipped with Ethernet wiring to make it VOIP capable. The IP phone simply connects to your computer's router, and you are ready to make calls. Computer-to-computer is the last method of implementing VOIP. If your computer has an Internet connection, PC speakers, a sound card, and a microphone, you have the capability to download available software and make free long distance phone calls from your computer. The software is often very inexpensive, sometimes even free of charge. If you want to know more about VOIP devices, or are not sure which route to go, there are many VOIP reviews online that will explain them completely, as well as provide assessments on VOIP telephone that you can buy to help make the use of VOIP even easier for you. VOIP is an efficient and cost-sensible way to make long distance telephone calls to friends and family members that live far away.

Learn the essential information for picking the Voip provider / services at Voip Reviews

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Cable Company VoIP Information

Recently many internet service providers such as Comcast and WOW have started offering VoIP service as a package price plan when you purchase their cable. If you are already paying for Cable TV and High Speed Internet from the cable company don't be tricked into adding VoIP from them also. Cable and traditional phone companies are realizing that VoIP is here to stay and want to join in.

Many people see the initial savings over traditional phone service and think they are getting a good deal, however many times they are paying almost double for VoIP just to have a single bill for all three services.

Comcast charges $39.95 a month for their unlimited VoIP service compared to $16.58 for VoIP service through SunRocket if you pay yearly. Probably the most well known and best VoIP service provider available is Vonage and they charge $24.99 for unlimited calling. WOW charges about $35.00 a month depending on the package you purchase. As you can see using the cable companies for your VoIP needs can cost you $23.00 more a month just to keep your Cable, Internet, and Phone on one bill. The VoIP service that the cable companies are offering is usually no better than most VoIP providers out there regardless of what the telemarketer tells you.

Cable Company VoIP Provider Information:

* Comcast Digital Voice: Comcast offers an unlimited US & Canada calling package for $39.95 a month when you purchase their high speed internet service. If you would like to keep your existing internet service from a competitor then the price jumps to $54.95. The main selling point for Comcast is the promise of calls traveling across proprietary Comcast lines, which allows for higher quality and reliability than calls from upstarts that travel exclusively across the public Internet. Comcast quality and reliability have yet to be proven compared to other competitive VoIP providers.

* Wide Open West (WOW): WOW offers two choices, the WOW phone Basic and Advanced plans. The basic service offer unlimited calling in the US with Call Waiting, Call Forwarding, 3Way Calling, and Call Return(*69). The Advanced plan offers the same features as the basic plan and Caller ID, Repeat Dial, Selective Call Forwarding, and Voice Mail. The Basic plan costs around $25.00 a month when you purchase their high speed internet service. The Advanced plan costs around $30.00 a month when you purchase their high speed internet service. WOW does not offer VoIP unless you purchase internet service from them.

* Bright HouseNetworks: Bright house offers what they call Digital Phone for their VoIP plan. The plan offers unlimited calling in the US with Call Waiting, Call Forwarding, 3Way Calling, and Call Return(*69), Caller ID, Repeat Dial, and Selective Call Forwarding. The plan costs $39.99 a month when you purchase their high speed internet service or $49.99 if you use your existing internet service provider.

* Time Warner: Time Warner offers what they call Digital Phone for their VoIP plan. The plan offers unlimited calling in the US with Call Waiting, Call Forwarding, 3Way Calling, and Call Return(*69), Caller ID, Repeat Dial, and Selective Call Forwarding plus a few more. The plan costs $39.99 a month when you purchase their high speed internet service.

This is just a sample of Cable Companies that are starting to provide VoIP. To find out more you can search for additional providers online or visit our website.

For more information regarding VoIP visit our site at Michigan VoIP

Article may be reprinted without permission with original content, including signature and links.

Jason Christensen is the creator and editor of Michigan-VoIP-Info.com Visit our site for additional VoIP information Michigan VoIP

Voip - 3 Ways To Make The Call

We're hearing a lot about Voice Over Internet Protocol (VoIP) these days. I for one am a big fan of this technology. Did you know that you could actually use VoIP in 3 different ways? That's right! There are really 3 different ways that you can 'make the call'. Ok, you can actually receive the call 3 different ways as well.

First up is probably the most popular. I use this way myself and most of the residential providers out there today use this as well. What is it?

ATA - Analog Telephone Adapter

Your normal phone plugs into an ATA that you received from your VoIP provider. This is the most common way to get hooked into VoIP. This device takes care of all the magic that occurs when you make and receive your calls over your broadband connection. Your analog phone signal must be converted to digital to be routed through your broadband connection and this ATA does the job.

IP Phone - Internet Protocol Phones

As the name would imply, these are 'special' phones. You wouldn't know it by looking at them. They look like normal phones. What is different about these phones is the electronics inside them and the fact they don't take a 'regular' phone cable (RJ-11). Instead these phones take an Ethernet cable connection (RJ-45) and also come equipped with the necessary electronics to plug directly into your router.

Computer-to-Computer

This is the oldest and possibly the easiest way to get plugged into VoIP. Here instead of using your normal phone or IP phone to make calls through your broadband connection, you use your computer itself! (You could do this over dial-up, but broadband is certainly better) There are a number of services available that offer no cost or low cost service. You'll need the software and a microphone to speak into and speakers to hear from and of course your computer and a high-speed internet connection. Some providers offer this service for free when their software is being used on both ends of the call.

Watch out for Wi-Fi (using IP phones) and other advancements in VoIP technology. We truly are on the verge of a major breakthrough in telecommunications. So, what are you waiting for? Make the call!

FullService Broadband Provider. Unbiased, informative information on broadband technology. A division of Try Right Technology, Inc. Copyright 2006

VoIP Telephony Grows with Telecommunications Boom

The VoIP telephony and the international telecommunications market is not only healthy, it is robust! The market is expected to continue its double-digit growth and reach over $2 trillion by 2008.

Spending on telecommunications equipment and services in Canada, Western Europe, Eastern Europe, Latin America and Asia/Pacific will grow at a rate of 10.6% say the experts. What's behind this growth in telecommunications? Prosperity! With improving economic conditions throughout the world there is increasing demand for Voip, mobile devices and wireless telecommunication services.

The number of subscribers to wireless telephone services is growing faster than the number of landlines in all regions. 1.9 billion wireless subscribers are expected by 2008 and they will outnumber landline subscribers by 69.1%.

The accessibility of high-speed broadband will drive equipment revenue over the next few years. This will give a boost to Internet telephony service and that growth will continue as broadband access revenue triples in future years.

As the move to wireless, voice over Internet protocol (VoIP) and cable telephony continues, the landline market will increase from $391 billion in 2004 to $422 billion in 2008.

Internationally Europe is expected to be the largest region in support services spending, reaching $354 billion by 2008 as the demand for equipment increases there will be increased demand for services to support that equipment.

In the United States the broadband market is expected to reach an estimated 56.9 million subscribers by 2008. That up from 32.5 million subscribers in 2004. The broadband market has had a huge move since 2001, when there were only 5.1 million subscribers.

Broadband's faster speeds are behind the increasing demand for cable modem and DSL providers. Telephone companies are offering more bundled DSL services and cable operators are losing subscribers to direct broadcast satellite. The gap between the number cable and DSL subscribers is narrowing and will continue to decrease.

In addition, there is plenty going on with wireless communications. The U.S. wireless market includes transport services, handsets, capital expenditures and infrastructure equipment including Wi-Fi equipment plus the emerging market for wireless broadband access. The future of VoIP technology and wireless VoIP promises to be one of the most exciting developments in telecommunications.

Not counting PC-to-PC services, the number of residential VoIP customers more than tripled to 4.2 million in 2005. That number is expected to grow by a compound annual rate of over 43% in the next few years. That will result in about 18 million VoIP users.

Growth in the residential VoIP market is being driven by a number of factors. First and foremost is that VoIP telephony provides consumers with inexpensive voice communications. VoIP escapes the burden of the many regulations and taxes governments have imposed on traditional telephone services. So far that has allowed the VoIP service providers to beat the prices charged for wired telephone services. The burst of growth in broadband subscribership is a good sign for VoIP, because it works best over a broadband connection,

In the United States and around the world, people are talking and they want to do that with speed and economy. VoIP phone services are prepared to meet that need.

If you have not yet made the switch to VoIP telephone service author Mark Walters offers a free introduction called Five Reasons for VoIP.

Can VOIP Calling Save You Money on Your Phone Bill

As high speed and broadband internet connections are becoming more prevalent in homes across the United States, people are asking themselves can VOIP calling save me money on my phone bill? To answer this question you need to take a deeper look at VOIP calling and the expenses related to switching to VOIP.

The first thing to you should know is how VOIP calling works. When you place a VOIP call it works by converting the voice signal that you speak into the phone handset into a digital signal and sending it over the internet. This signal is then converted back into a voice signal and comes out of the earpiece on the other end. By sending the signal over the internet it doesn't matter how far it has to go, a call across the street costs the same as call across the country. For people who have monthly long distance bills that are over $20, VOIP calling may be able to save you money on your phone bill.

When evaluating VOIP services you should have an idea of your monthly calling volume. The best thing to do is look at your phone bill for the past three months and figure out how many minutes you are using. If you are using less than 500 minutes a month you will find VOIP calling plans that are probably much less than your monthly phone bill. If you are using over 1000 minutes each month you'll probably find unlimited calling plans will be more cost effective. If you make a lot of international calls, check to see if those calls are included in the plans you are evaluating.

Some VOIP services require that you update your telephone equipment. This is especially important if you have more then one phone in the house. The key to the VOIP system is VOIP router. It connects your broadband internet access to your new phone system. Some routers only interface with newer VOIP phones, meaning you will have to purchase new phones. Some routers allow you to plug conventional phones into them and keep your existing equipment. This really becomes an important factor if you have more than one telephone in your house.

Another factor to consider is the length of the contract. Many companies offer month to month contracts, others offer yearly, and some offer two year contracts. While a two year contract may look attractive from a price standpoint, locking yourself into a developing technology for twenty four months is something to give serious consideration to. A one year contract usually provides the best trade off between price and time commitment.

? Copyright VOIPTelephoneSystem.org, All Rights Reserved.

Jessica Liu writes articles about VOIP for http://www.voiptelephonesystem.org which cover VOIP technology and VOIP related news.

Is Your VoIP Hosted PBX Provider Blind to Your Troubles?

A recent survey conducted by Emprix revealed that more than one third of all VoIP service providers, which includes Hosted PBX service, are unable to recognize they have a service quality problem until a customer complaint is received.

In a world where mission critical business applications routinely flow through data networks, it is distressing that no monitoring capability exists for many service providers of our newest and best technology. In the enterprise market, the financial viability of a business can very well depend on a vendor's technical strength and on their capability to proactively monitor and fix problems before the end user is affected.

Before selecting a vendor for your VoIP Hosted PBX service make sure they are equipped with the proper Network Management System (NMS) for their VoIP deployments, one that allows their Network Operations and Field Technicians to identify and troubleshoot VoIP problems without relying upon a complaint from you to trigger an action on their part.

Your Hosted PBX provider should have the capability to proactively monitor detailed call quality statistics including MOS, jitter, latency, and other measurements. State-of-the-Art network monitoring systems have advanced diagnostics linked to an online knowledgebases that automatically provide network technicians with troubleshooting tips. This capability dramatically reduces the effort and time required to identify the root cause of poor quality calls, and more importantly it reduces the time that your business is affected by the trouble.

Their system should also incorporate trend analysis and pro-active notification of poor VoIP call performance so that the network technician is able to identify and resolve issues that would otherwise impact VoIP service delivery to your business. With the proper network management system, in the event that you do have a problem, it is likely that the trouble can be rectified remotely rather than waiting for a time-consuming truckroll.

When you are in the process of evaluating Hosted PBX service offerings, make sure that your evaluation criteria is heavily weighted to include the vendor's network monitoring capabilities, and that they have the proper tools to effectively measure, monitor and manage all of their VoIP endpoints.

Whatever you do, don't buy VoIP service from a "blind" provider.

Bill Casey is the Vice President of Marketing for Reignmaker Communications, Headquartered in Atlanta, Georgia. Reignmaker offers REIGN-FREE Hosted PBX service. Call 877-VOIP.4U2 for information or visit www.reignmaker.net

Is Your VoIP Hosted PBX Provider Blind to Your Troubles?

A recent survey conducted by Emprix revealed that more than one third of all VoIP service providers, which includes Hosted PBX service, are unable to recognize they have a service quality problem until a customer complaint is received.

In a world where mission critical business applications routinely flow through data networks, it is distressing that no monitoring capability exists for many service providers of our newest and best technology. In the enterprise market, the financial viability of a business can very well depend on a vendor's technical strength and on their capability to proactively monitor and fix problems before the end user is affected.

Before selecting a vendor for your VoIP Hosted PBX service make sure they are equipped with the proper Network Management System (NMS) for their VoIP deployments, one that allows their Network Operations and Field Technicians to identify and troubleshoot VoIP problems without relying upon a complaint from you to trigger an action on their part.

Your Hosted PBX provider should have the capability to proactively monitor detailed call quality statistics including MOS, jitter, latency, and other measurements. State-of-the-Art network monitoring systems have advanced diagnostics linked to an online knowledgebases that automatically provide network technicians with troubleshooting tips. This capability dramatically reduces the effort and time required to identify the root cause of poor quality calls, and more importantly it reduces the time that your business is affected by the trouble.

Their system should also incorporate trend analysis and pro-active notification of poor VoIP call performance so that the network technician is able to identify and resolve issues that would otherwise impact VoIP service delivery to your business. With the proper network management system, in the event that you do have a problem, it is likely that the trouble can be rectified remotely rather than waiting for a time-consuming truckroll.

When you are in the process of evaluating Hosted PBX service offerings, make sure that your evaluation criteria is heavily weighted to include the vendor's network monitoring capabilities, and that they have the proper tools to effectively measure, monitor and manage all of their VoIP endpoints.

Whatever you do, don't buy VoIP service from a "blind" provider.

Bill Casey is the Vice President of Marketing for Reignmaker Communications, Headquartered in Atlanta, Georgia. Reignmaker offers REIGN-FREE Hosted PBX service. Call 877-VOIP.4U2 for information or visit www.reignmaker.net

VoIP PBX Solutions For Businesses....What To Look For

Business communications has always been a challenging arena for management....subject to cost, function, reliability, and other pressures and concerns. The emergence of VoIP technology....and specificly application to PBX systems via IP based protocols....has provided an enormous opportunity for companies to reap many benefits.

Many companies today have multiple office locations around the country or around the world. Currently, each office uses its own PBX system and inter-office phone calls are routed through the PSTN and charged long distance and international rates by carriers. Most companies also employ workers on a part time basis who work from their homes. Those workers get reimbursed for telecommunication expenses they incur while performing their duties. It just makes business sense for companies to explore alternatives to consolidate their telecommunication systems and reduce costs.

The answer.....purchase a Voice-over-IP enabled PBX system and deploy it in a Virtual Office setup.

Voice-over-IP (VoIP) is a fairly new technology for transporting voice calls over the Internet which allows users to realize substantial cost savings on long distance and international calls. Besides cost effectiveness, VoIP enabled PBX systems (or IP PBX) offer easy integration with existing telecommunications systems and are characterized with low operating costs as their upgrade is done through software updates rather than more expensive hardware replacement. Additionally, the technology simplifies the communication infrastructure (no need for separate voice and data cables) while offering high scalability.

Virtual Office models are used by companies that want to consolidate their communications, reduce costs and achieve more cohesive corporate images. To implement the model, a company has to install a single IP PBX system in its headquarters and distribute to employees IP phones or regular phones with VoIP adapters. Employees can make intra-office and inter-office phone calls through dialing PBX extensions. Such calls are routed through the Internet and are practically free. Company customers, on the other side, can dial a single inbound number plus extensions in order to reach the company's employees. The latter receive the calls on their IP/Regular Phones at any location in the world with Internet connectivity.

So what kind of a VoIP PBX solution does your business need? - a turnkey Virtual Office solution that could be customized to meet your company specific needs.

My recommendation for this solution is the highly acclaimed package from Packet8. Recently 8X8, Inc's Packet8 Virtual Office solution for small and medium sized businesses received Network Computing magazine's Editor's Choice award over competitive offerings from Covad Communications and Velocity Networks. That's some pretty stiff competition....and says a lot about Packet8's performance. The Packet8 Virtual Office solution received the highest overall rating for its rich feature set, call management tools and low subscription price.

The Packet8 Virtual Office is a cost-effective, easy-to-use alternative to traditional PBX systems that allows users anywhere in the world to be part of a VoIP-hosted virtual phone system that includes auto attendants, conference bridges, extension-to-extension dialing, business class voicemail and ring groups, in addition to a rich variety of other business telephone features normally found on high-end, premise based PBX systems. Their Virtual Office reduces an organization's telecommunications total cost of ownership (TCO) with a minimal initial investment combined with unlimited local and long distance business calling throughout the United States and Canada and Packet8's low international rates.

Now.....here's an overview of what to look for when making the business case for investment in VoIP technology for a VoIP PBX solution:

* Ways to save money for corporations.....

- Eliminate or reduce intra-office toll charges

- Avoiding service and support contracts on existing PBX hardware

- Eliminate the need for on-going Centrex services -- and charges

- Reduce expansion costs via lower costs for adds, moves and changes; lower user hardware costs

- Reduce the on-going costs for separate voice messaging systems

- Provide productivity benefits for remote and traveling workers who can be empowered with the same integrated capabilities as office workers

- Reduce user training and learning on phone and messaging systems

- Cost-effectively implement unified messaging

- Improve security

- Reduce systems downtime and improve performance

Additional benefits for call centers.....

- Virtualize call centers, allowing more flexibility in the center's configuration....either helping consolidation efforts, or providing enterprise capabilities to telecommuting call center workers

- Improve customer support services and reduce abandoned calls and call times

- Improve customer satisfaction and reduce customer turnover via improved call center services

Cost considerations....

- VoIP telecommunication hardware and software

- IP phone sets or soft phones

- Network upgrades for possible quality of service and performance upgrades

- Implementation labor and professional services

- On-going support and administration labor

- Support and maintenance contracts

- Increased support calls and potential user downtime losses on initial deployment

- IT Training

- User Training

- Write-off, write-down and disposal costs for existing telecommunication assets

Potential project risks......

- Quality of service/performance

- User training and adoption

- Administration and support skill levels and resources - Proprietary vs. open systems interoperability

.....How Does The Solution Work?

Inter/Intra office calls.......

Caller A, who is located in the corporate headquarters, wants to make a call to Caller B, who is located in the corporate headquarters or in any of the company's offices worldwide.

Caller A picks up his VoIP device (IP phone, phone with adapter or softphone) and dials Caller B's extension.

The VoIP PBX server searches its internal database and obtains call routing information about Caller B The VoIP PBX server routes the call to Caller B's VoIP device.

If the destination number is unreachable, the system forwards the call to Caller B's voicemail.

As soon as Caller B picks up his VoIP device the conversation starts.

During conversation Caller A's VoIP device convert voice to digital packets and send them to Caller B's VoIP device and vice versa.

Both A and B can use traditional PBX functionality, like call on hold, caller ID, call forward, etc. Calls are free

Outbound calls.......

Caller A, who is located in the corporate headquarters, wants to make a call to Caller B, who is a company customer.

Caller A picks up his VoIP device (IP phone, phone with adapter or softphone) and dials the customer's number.

The VoIP PBX server searches its internal database and obtains call routing information about the VoIP carrier, who should terminate calls to Caller B's area code.

The call is routed to the VoIP carrier.

The VoIP carrier terminates the call to Caller's B number over the PSTN.

During conversation, Caller A can use traditional PBX functionality, like call on hold, caller ID, call forward, etc.

Calls are charged on time basis at pre-negotiated rates with the VoIP carrier

Inbound calls.....

Caller A, who is a company customer, wants to make a call to Caller B, who is a company employee.

Caller A picks up his phone and dials the company's central access number.

The VoIP PBX server prompts the caller to enter an extension.

Caller A dials Caller B's extension.

The VoIP PBX server searches its internal database and obtains call routing information about Caller B.

The VoIP PBX server routes the call to Caller B's VoIP device.

During conversation, Caller B can use traditional PBX functionality, like call on hold, caller ID, call forward, etc.

Calls are either free if the company uses a local access number or charged on a time basis if the company uses a toll free one.

Voice over IP (VoIP) technologies carry great promise to reduce telecommunication and networking total cost of ownership while empowering businesses with new capabilities and agility. When making your decision on deploying a Virtual Office VoIP PBX solution consider the strategic and tangible benefits as well as the costs and risks outlined above. If it all seems too overwhelming seek out the assistance of an unbiased independent advisor such as Business-VoIP-Solution

Michael is the owner of FreedomFire Communications....including DS3-Bandwidth.com. Michael also authors Broadband Nation where you're always welcome to drop in and catch up on the latest BroadBand news, tips, insights, and ramblings for the masses.

VoIP Pros and Cons

Pros

One advantage of using VoIP is the cost of the service. Phone service using VoIP costs less than similar service offered from traditional phone services, especially in regards to long distance telephone calls. Long distance calls through VoIP are offered at flat rates, which will ultimately benefit the consumer. Also, VoIP allows the consumer to share its voice and data equipment, which means that the costs are also shared. In other words, if you have an Internet connection already in place, VoIP can be used at almost no extra cost, and any network capacity that you are not currently using can be used for making calls.

Another key benefit of using VoIP is the fact that incoming calls can be automatically routed to your VoIP phone regardless of where you are connected to the Internet. This is especially important for those who go on business trips.

VoIP phones can also be integrated with other Internet services, such as videoconferences and file transfers. A user can send or receive messages or data while on their VoIP phone.

Cons

One cause for concern with VoIP is emergency 911 service. Before the government stepped in, 911 was not an optional feature for VoIP service providers, and 911 calls made after-hours were not guaranteed to be routed to the local area's emergency call centers of the caller. However, the U.S. government required that all VoIP service providers make 911 service standard and functional by September 2005. Some VoIP service providers have appealed this deadline, so it would be wise for consumers to be sure of what their service provider's policy on 911 is.

Another disadvantage of the VoIP service is the lack of encryption, which means that it is relatively easy for someone to eavesdrop on a VoIP call and even change the content of the call. There are a few solutions to this problem, but they do not guarantee full security of any calls. Airtight security would require the user to utilize encryption and cryptographic authentication, which are not yet readily available to consumers.

A third drawback is the inconsistent sound quality of the calls made with VoIP. The sound quality is oftentimes fickle and calls often have delays and echoes as well. This means that some calls made with VoIP might not be as smooth and natural as calls made over landline phones.

VoIP 101

The buzz for this new phone system technology is reaching a fever pitch yet, many people still have limited knowledge. There are many terms that you need to understand when searching for a VoIP provider so that you may take advantage of this low cost technology. I am going to list them here.

AS - A group of networks under mutual administration that share the same routing methodology. An AS uses an internal gateway protocol and common metrics to route Packets within the AS, and uses an external gateway protocol to route packets to other AS.

ASP (Application Service Provider)
An independent, third-party provider of software-based services delivered to customers across a wide area network (WAN).

ATA ? Analog Telephone Adapter A device that connects between an analog telephone and an Internet connection port, and allows you to use a standard phone to make and receive VoIP calls over the Internet.

Average Hold Time - The average length of time between the moment a caller finishes dialing and the moment the call is answered or terminated

Bandwidth The maximum data carrying capacity of a transmission link. For networks, bandwidth is usually expressed in bits per second (bps).

Broadband
Descriptive term for evolving digital technology that provides consumers a single switch facility offering integrated access to voice, high-speed data service, video demand services, and interactive delivery services.

Codec - Short for coder/decoder, a piece of hardware or software that automatically encodes/compresses and decodes/decompresses voice signal data packets. A codec is used to minimize bandwith usage while preserving voice quality. Although many proprietary compression schemes exist, VoIP networks typically incorporate at least one of several standardized audio CODECs for the sake of interoperability.

Compression
compression is used at anywhere from 1:1 to 12:1 ratios in VOIP applications to consume less bandwidth and leave more for data or other voice/fax communications. The voice quality may decrease with increased compression ratios.

Find-me/Follow-me Lying at the heart of the "unified messaging" or "ubiquitous communication" concept, Find me/Follow me is a feature that routes incoming calls to a user no matter where he or she roams or what type of device is being used (home, business or mobile phone). This "presence" feature, which rings multiple phones simultaneously, is offered by many IP PBXs and some hosted services. The feature is typically activated by pressing a softkey.


Firewall
A system designed to prevent unauthorized access to or from a private network. Firewalls can be implemented as hardware, software, or a combination of both. All messages entering or leaving the intranet pass through the firewall, which examines each message and blocks those that do not meet the security criteria specified on the firewall.

FXO - Foreign Exchange Office. A device that connects with a Central Office (CO) or PSTN analog line.

FXS - Foreign Exchange Station. A device that connects with an "end-user" device such as a telephone or fax machine.

Gatekeeper - The central control entity that performs management functions in a Voice and Fax over IP network and for multimedia applications such as video conferencing. Gatekeepers provide intelligence for the network, including address resolution, authorization, and authentication services, the logging of Call Detail Records, and communications with network management systems.

Gatekeepers control bandwidth, provide interfaces to existing legacy systems, and monitor the network for engineering purposes as well as for real-time network management and load balancing, .
Internet Telephony ? Any method of transmitting voice over the internet. A multimedia PC with special client software will digitalize your voice.

IP PBX - IP Private Branch Exchange. A business phone system that offers advanced phone services between VoIP and PSTN networks, such as music-on-hold, automatic call-routing, voicemail, and call transfer.

IP phone - also called an Internet phone or broadband phone. An IP phone plugs into a broadband Internet connection to make and receive VoIP calls over the Internet.

Packet ? A logically grouped unit of data. These packets of data are distributed over the internet, and then are de-constructed to voice when they reach their destination.

PSTN - Public-Switched Telephone Network, is the commonly-known telephone network. PSTN is a circuit-switched network.

PSTN Failover - an optional port on an IP phone or ATA device that connects to the PSTN network in case your Internet connection or electrical power goes down. This configuration requires you to have a regular telephone line and service.

Route - A set of parameters predefined by Voip provider to facilitate routing of traffic between the Gateways/Gatekeepers controlled by a Voip provider Member either via ownership or via a partnership with the owner. Along with specifying other parameters, a Voip provider Member using the Gatekeeping Service assigns to a Route values specifying the details of both originating and terminating Gateways/Gatekeepers.

SIP - Session Initiation Protocol. One of the newer, more common signaling protocols used for VoIP.

Softphone - a "software" phone on a PC that can send and receive calls over the Internet.

VoIP - Voice over Internet Protocol, which is a technology that allows you to make and receive phone calls and faxes over the Internet instead of through the telephone or cellular network.

VoIP Gateway - device that converts analog voice signals to digital IP packets for communication over an Ethernet (LAN or WAN) network.

VSP - VoIP Service Provider

In order to use VoIP, both sender and receiver need to have a broadband connection. This is a high-speed Internet connection usually provided by cable or a DSL modem. Broadband modems are usually used to connect computers to the Internet, but in the case of VoIP, computers are not necessary, because now there are telephones that connect directly.

Christine is the owner of http://onlinevoipinfo.com/ which deals specifically with PC to Phone and PC to PC VoIP. The site includes a comprehensive information on VoIP.

VoIP Phone System

VoIP Phone System is the latest revolution in the field of phone systems, where you can send and receive the voice calls through a computer network, instead of using a traditional telephone for the same purpose. VoIP Phone System is very simple to use. What you require is your traditional phone, an adaptor to make your traditional phone completely ready for using talkdigits VoIP Phone Service, and a broadband Internet connection. Is this all. Hang On! Hang On!.You do need another very important thing, subscription to talkdigits to carry forward the use of VoIP Phone System.

VoIP Phone System uses the secure, reliable, and fast mode to transmit your data from one end to another. We use a very simple methodology. For example, You dial your friend's talkdigits number. Your friend picks up the receiver and says "Hello". The conversation between two of you is started. What we do is, we convert your voice into tiny packets of information and transmit those tiny packets across our talkdigits VoIP phone network. You can say a path to carry forward your voice. When these packets reach to the other point, it is converted back into your original voice. This is our technology and this complete procedure is completed at the blink of your eye. You can rather say at the speed of light. While transmitting, your data is in the coded format so it is absolutely secure.

You can enjoy the benefits of VoIP Phone System, which is completely changing your lifestyle, providing you a smooth and secure mode of communication broadly to make and receive calls and utilize other benefits such as international calling, 3-way calling, conferencing, faxing, audio blogging either free of cost or on the cheapest possible rates.

Article written by Parijat Saurabh for http://www.talkdigits.com/

Six VoIP Security Recommendations

Before you begin to implement VoIP across your organization, there are several things you should consider. Security is extremely important these days and it is best to think before than act after an attack. Some vendors are building security solutions within their products others are not, leaving it up to the user to implement these measures.

1. Make sure your network and security infrastructure, including firewalls routers, VPNs, etc., are voice-optimized and capable of supporting the advanced security requirements for VoIP. More importantly, bandwidth, latency and quality of service become critical requirements for network and security infrastructure.

2. Your IP PBX is at the core of your VoIP infrastructure. Depending on the software you are using, especially windows servers, ensure that the base operating system of your IP PBX, as well as network infrastructure, are always updated and patched for the latest security vulnerabilities. Vendors that provide proprietary operating systems are a lot less vulnerable.

3. It is important to be proactive in conducting regular security assessments of your VoIP infrastructure. Being aware of such security flaws will help to avoid attacks and prevent system outages.

4. Manage your remote access ports and system backdoors. Default login and administrator passwords on such devices are a very common entry for attacks. Disable any insecure remote access features, such as FTP and Telnet, and disable local administration and management features.

5. Structure your network to use VLANs to separate voice and data devices and its corresponding traffic. Deploying VoIP devices on separate VLANs permits isolating data traffic from voice and signaling traffic, as well as utilizing Quality of Service (QoS) capabilities. VLAN separation does not ensure a robust security practice but having separate VLANs will help in isolating the traffic.

6. If your VoIP traffic goes over the Internet, use encryption technologies like IPsec tunnels to secure the VoIP traffic. While many of the VoIP protocols include capabilities for encryption and authentication, most of them are optional. Ensure your vendor has a security policy within the product itself.

John Leonardelli, President, Gale Force Communications. John brings 20 years of voice, data and wireless telecommunications experience in various sales, management and operational roles. John is a Certified IP Telephony Expert where his expertise has been focused on IP Telephony, Contact Centre and complex technical solutions. John has a degree in Electronics Engineering, Telecommunications and Sales Management.