VoIP Phone Service Saves you Money.

VoIP Phone Service Saves you Money.
If you're wondering how to save big money on your phone bills, VoIP can help.?VoIP stands for Voice over Internet Protocol.?VoIP has gone from little known a few years ago to widespread use today. Why are millions of business and residential customers using VoIP everyday??
VoIP does not need landlines to operate.?If you have a broadband connection to the internet, you can call any phone, internet or landline in the country or around the world. Making phone calls using VoIP can save you quite a bit.?Most residential users are charged $25 per month or less for unlimited calls made throughout America and only a few pennies per minute for international calls.?If you want high quality calls without the high price look into VoIP.?
VoIP provides some advantages not found on land-based lines, or traditional type cell phones. By taking? your VoIP phone along with you on a trip, you can receive calls anywhere you can connect to the internet. This is great for business travelers who spend a lot of their time on the phone in hotel rooms, etc. VoIP phones can be easily used with other services available over the Internet, including video conferencing , text messaging and data transferal.
You can use VoIP very easily.?Most service provider give you a phone adapter that is plugged into your broadband internet connect at home or special software for downloading onto your computer.?By using either your computer or a regular landline phone attached to the adapter, you'll soon be making phone calls throughout the country or worldwide.?
There a a few drawbacks associated with VoIP service. Emergency 911 calls are currently unavailable with some VoIP providers. Be sure you have a back-up plan for emergency situations. Also unlike those using a traditional land line phone, you will be dependant on electrical power and your computer to make your calls.

Find more Financial Tips at Pftown Personal Finance

What Do I Need For VoIP?

You can try out VoIP for free! All you need is a headset attached to the sound card of your computer. Next, download one of the many VoIP software packages. Skype, Gizmo, Free World Dialup, and Net2Phone are some of the big names. With the software installed, invite all your friends to download the same software and when someone is up and running, give them a call!

Most of these "soft phones" (as they are called) allow you to make and receive calls at no charge anywhere in the world as long as you are not connecting to a cellular or landline phone. They are easy to use ? simply click on a contact name to initiate a call. Features such as call display, call forwarding, voicemail, and conference calls are included at no extra charge as long as both parties are using computers.

A step up from headsets is Internet phones. These feel a lot more like "real" telephones -- they ring, they have regular number pads, and you use them like traditional telephones. They plug into the USB port or sound card of your computer. These phones are still considered soft phones because you need VoIP software installed on your computer to make and receive telephone calls.

As we progress up the VoIP ladder the next is an ATA (Analog Telephone Adapter) which allows you to connect a traditional analog telephone to a broadband modem. ATA's are usually provided free of charge when you sign up with a VoIP service provider. This is similar to signing up with a regular phone company -- there is a monthly charge and you may have to sign a contract tying you into the service for a certain period of time.

The ATA is simple to use. It connects to a broadband modem - either a DSL modem connected to your traditional phone line or a cable modem which attaches to your cable TV connection. Any traditional analog telephone can be plugged into an ATA. You do not even need a computer in the house to use this type of VoIP connection.

Using an ATA for Internet phone calls is transparent. You simply pick up the phone and dial a number just as you would with your regular phone service. Anybody calling your phone number will not be aware that you are using VoIP instead of PSTN (Public Switched Telephone Network).

If you are travelling, you can take your ATA with you and receive phone calls anywhere in the world by connecting it to a broadband modem. Any calls to your phone number will be routed to your ATA (which has an identification number making it unique in the world) at the same cost as the call to your residence or business would cost.

The third option for VoIP is to have an IP phone. Don't confuse IP phones and Internet Phones. IP phones plug directly into the modem, but Internet phones plug into the sound card or USB port of your computer. An IP phone is a handset which has all the necessary hardware and software installed in it. You connect an IP phone to a broadband modem and make or receive calls the same way that you would make or receive calls with an ATA. The advantage of an IP phone over an ATA is that you do not need an extra telephone set to plug into the ATA -- it is a completely integrated unit.

IP phones also have the advantage of having all your phone numbers stored in the phone as well as a display screen which gives you information about incoming calls.

Cal Golden is the editor of Hot VoIP secrets. For cutting-edge infomation and the pulse beat of the VoIP industry, visit=> http://www.get-hot-voip-secrets.com

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How Does Voip Work?

Copyright 2006 Dave Markel

To make your VoIP (Voice over Internet Protocol) work good enough you need to have broadband internet connection. Internet broadband connections are represented with cable or DSL modems with bandwidth of 56 kbits and higher.

The main idea of VoIP is voice connection using computers. All you need is appropriate software installed on your computer and microphone with a headset or speakers connected. Do not forget that using such software is free and easy to download.

Unlike computer-to-computer calls which are free of charge VoIP software is also used as simple trunk-line. But even so such calls are still cheaper then phone-to-phone ones.

Remember- to make computer-to-computer calls you should run the same software at both sides. But in case of making cellular or land-line call via VoIP no extra software or equipment is needed.

How does it work?

All internet transmissions including VoIP appear to be digital data that travels through the telephone, optical fiber or even satellite lines. To transmit the voice signal VoIP software must convert human (analog) voice to the set of 1s and 0s (digital data). It is done with the help of ADC (analog-to-digital converters) and codecs which compress and decompress (on receive) data to make it more compact during transfer.

Compressed data is divided into packets. Without going into details i can say that these packets consist of the header and the body. Headers contain source and destination addresses and other system data. And the body is the spitted and compressed audio file.

All data transmitted over internet follows the set of rules gathered in the models (OSI, TCP/IP). Models consist of layers that represent particular network function.

Video and audio transmission use the set of protocols originally developed or changed for faster work over the internet. Transport layer in VoIP is usually represented with User Datagram Protocol (UDP). And the application layer is Real-time Transport Protocol (RTP).

Drop of delayed packets is the main advantage of RTP. By doing so the VoIP software skips the delayed packets that must be reassembled and decoded. It is quite preferable because it prevents undesirable pauses in the conversation. Even if the amount of dropped packets is big enough the conversation is still legible. Of course, the better internet connection you possess- the better conversation you'll be having after the remote software will receive, reassemble and decode data into the analog signal (human voice).

Dave Markel is the owner of a Voip Services Blog. Visit it at http://voip--services.blogspot.com

As Predicted, 2005 was the year VoIP hit the Mainstream

As Predicted, 2005 was the year VoIP hit the Mainstream A stable call accounting system is critical in this new VoIP environment Having a stable call accounting system that provides accurate call detail records is critical in this new VoIP environment. A recent article (http://www.b-eye-network.com/view/2027), talks about how VoIP has come forward in the mainstream and that the key to VoIP is the ability to provide accurate and sustainable billing and operational support systems.

"VoIP is not a new invention from the last six months.... But when the Economist puts the "death" of the traditional telecom service provider on the cover in association with eBay's purchase of Skype, it appears that VoIP has hit the mainstream.

VoIP is moving out of the corporate PBX and PC attached headset. In fact, you can now have a home VoIP conversation on a "phone." The conversation quality is constantly improving as well. This is providing a meaningful substitute to traditional wireline and wireless telecom service providers. As stated in Porter's Power of the Substitute, some combinations of VoIP and various transmission networks are amazing.

What does VoIP mean for business intelligence?

Billing World and other similar organizations believe that the key to VoIP is the ability to provide accurate and sustainable billing and operational support systems (B/OSS). Such organizations are the B/OSS community! Hopefully, they are taking this approach. Carolyn Schuk's article on VoIP fraud shows exactly how much residential and corporate VoIP providers have to lose if they do not provide that robust B/OSS infrastructure.

From customer care to provisioning to billing, maintaining the "standards" set by the existing telecom industry is a good way for VoIP providers to win customers from the remaining group of traditional providers. But I do not believe that B/OSS, the traditional customer care center, will be the answer. The answer is in the transition from the customer care call center to the self supported activation, provisioning and care for a VoIP customer.

For the VoIP provider's business intelligence organization, this will require new ways of including the customer in the loop for accurate billing, fraud detection and network outages. While the big challenge is to avoid the classic Dilbert moment where you must report network performance problems, but you cannot because the network is having the performance problems."

Having a stable call accounting system that provides accurate call detail records is critical in this new environment.

Author, Karen Ritz, VP Business Development for TelSoft Solutions, writes on the business benefits of call accounting and call detail record technology. More information can be found at http://www.telsoft-solutions.com.

The Increasing Popularity Of Wireless VOIP Phones In The Workplace

Voice over Internet protocol (VOIP) phones have been commonplace in the workplace for several years now. As the technology begins to make its way to the average consumer's home, it's only fitting that some newer and more exciting technology begins to replace existing VOIP systems in business and industry. That is where wireless VOIP phones enter the picture. Capitalizing and building upon the efficiency, ease of use, and cost-effectiveness of standard VOIP technology, wireless VOIP technology has made its entrance in many types of businesses, giving employees everywhere more flexibility and communications options. And it looks like the technology is here to stay.

The use of wireless VOIP phones is an obvious and smart thing for retail businesses, schools, and even hospitals to consider using. No longer is there a need for an organization to have separate systems for work (computer-based) and voice communications (telephone-based). Business-related work and communications can be all-inclusive. Wireless VOIP phone systems give employees, especially those tied to a phone throughout their work day, the freedom to move about within their office building or complex, and still have the ability to communicate with customers and business associates. For businesses and other organizations that already have an IP communication system in place, it is the next logical step to move to wireless VOIP phones. They operate in the same way as standard VOIP phones, except that they function on a wireless local area network (WLAN). By staying in range of a wireless connection at the site, a user can make and receive calls just as they can with standard VOIP phone systems.

There are many specific types of organizations that can benefit from the use of wireless VOIP phones. Hospitals, for example, allow employees who spend a lot of their time on the telephone communicating with physicians, insurance companies, and with other hospital personnel within the building will see the huge benefit in being able to move freely within a workspace, carry out necessary communications, and accomplish more than one task at a given time. Retail stores also will see a huge advantage to using wireless VOIP phones, for much the same reason. The freedom to communicate with customers and business associates over the phone, while still being able to travel throughout the workplace has the potential to show an increase in work efficiency and time management. Schools can also benefit by using this technology. By providing staff, faculty, and security with wireless VOIP phones, student data is accessible over the phone, school emergencies can be handled much more quickly and efficiently, and teachers can communicate with one another whether in a classroom or in the cafeteria or on the playground.

The advantages of using this technology are apparent. Besides the freedom it provides, wireless VOIP phone systems allow organizations to combine communications to include phone communications, email, and text messaging, allowing them to work together in one system. This efficiency is a time saver, as well as a money saver. Speaking of saving money, organizations will find that they can avoid lengthy contracts with phone companies in favor of wiring systems that give the businesses more options.

There is a downside to this seemingly ideal technology. In a wireless VOIP phone system, the number of calls that can be placed by callers at a time is limited. An access point in a system can't handle more than a few calls at a time. This limited capacity, therefore, has resulted in the inability for many types of businesses to use wireless VOIP phone technology. Businesses and industries that require huge volumes of communication on a constant basis would simply overload a wireless network. Despite this limitation, technology will no doubt catch up in the near future, and be able to provide wireless VOIP phone service to every level of business and industry, no matter how large.

Wireless VOIP phone systems are an exciting technology for the business world to embrace. Freedom, flexibility, efficiency, as well as potentially huge cost savings are but a few of the advantages this form of multi-level communication has the ability to provide its subscribers and users. Many organizations have currently incorporated wireless VOIP phones into their daily workplace with great success, including hospitals and schools. Wireless VOIP phones are a smart consideration to make in order to stay on the cusp of technology.

Learn the essential information for picking the Voip provider / services at Wireless Voip Phones

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Eliminating the Phone Bill with VoIP

I expect I'm part of the majority when saying my communication costs seem to have grown exponentially. Expenses for phone, fax, cell phone, high-speed internet, cable, satellite, etc., have all combined to seriously raise the bar on what I can get done, but at a correspondingly higher cost. Seems like I ought to be able to get rid of something! I could get rid of my phone bill (landline) by relying on my cell phone. A lot of folks do just that and it works great for them. However, some of us still need something like a landline - usually for business.

Another alternative I've been watching evolve, is Voice over Internet Protocol, or VoIP for short. This basically means using the Internet to talk on the phone. This has been around for a while now, but until recently, required one or both parties to be logged onto a computer. It was kind of novel, and having free long distance was a definite plus, but for day to day use, was obviously a pain.

However, VoIP is finally coming into the mainstream, offering serious competition to traditional carriers by providing VoIP using your regular hand-held phone. Keep in mind you need a broadband connection to utilize these services - either DSL or cable, but since I've already got cable, it's a no-brainer. Savings over my last phone bill is $64 a month, which goes way past what I need to satisfy my Starbucks habit! Even better, is since I bundled high-speed internet service with my existing cable, I cut that cost by about $30 a month. Yes, life is good!

Several providers offer their broadband service starting at about $15 a month for their basic plan. That usually includes about 500 minutes of local and long distance calling throughout the U.S., Canada, and Puerto Rico, along with all the expected features like caller id, call waiting, call forwarding, yada, yada, yada. For unlimited calling, premium plans cost about $25 a month. Plus, most offer decent international rates, and no contract commitment.

There are several players to consider, including Vonage, Verizon VoiceWing and AT&T CallVantage. They all have similar plans in the same price range, some with additional features. Existing customers of specific providers can sometimes save more costs by combining other services. As you'll observe when researching, most of the major players, are now starting to compete in this space, and they bring serious credentials, which will translate into stability and reliability going forward.

One of the biggest motivators for me, after price and reliability of course, is that all these providers disclose all the taxes and fees up front on their websites - try getting that out of "ma bell" - like pulling teeth. And, those taxes and fees are minimal - like a couple bucks compared to over $10 with the "other guys". Do yourself a favor and take a look - you might save some bucks.

John Allen writes on a wide variety of topics. Visit his blog at http://www.downsizedlife.blogspot.com to read more or obtain feeds. He can also be reached through his website http://www.j2trading.com which focuses on finding unique gifts.

Consulting Reviews When Considering The Switch To VoIP

Making a long distance phone call used to mean using your land phone line to dial through a long distance carrier that charged you often-exorbitant by-the-minute fees, because there was no competition to keep the prices reasonable. Then came the mobile phone, and that gave consumers another option when it came to calling far away. But, as we all know, mobile phones do not always work, often drop calls, and tend to have sporadic reception. A new trend in phone calling is gaining popularity. VOIP, or Voice Over Internet Protocol, is not a new technology. It has been used for years in the business world. Fairly recently, it has seen a surge in popularity of use by the average consumer due to its many appealing attributes, namely its ease of use, available calling features, and low pricing. VOIP works by converting analog audio signals into digital data, which can be dispatched over an Internet connection. VOIP can make your Internet your home computer the best place to make your long-distance phone calls - nearly free of charge. You use VOIP devices and software that are widely available; therefore the phone company is sidestepped. There are many reviews widely available that you can consult regarding VOIP, VOIP devices, VOIP phones, and VOIP services. Consult these reviews to get as much information you can about the vast quantity of products and services available.

There are several benefits to using VOIP for making your phone calls. Chief among them is the flexibility you have with the service. If you are a business traveler, you know that your mobile phone is not always a reliable source of communication, because of lack of service or technical difficulties. With VOIP you have the ability to take your phone and your phone number anywhere you go and use it to place calls as long as there is an Internet connection available. The next principal benefit to VOIP is price. VOIP services have the ability to offer local and long distance phone service, as well as many common phone features at extremely low monthly prices. It is becoming clear that traditional phone companies cannot compete. The "extras" that phone companies charge high monthly fees for, such as Caller ID or Call Waiting, are often standard features with VOIP services.

Another benefit of VOIP is the outstanding features that are available to you. You can check your voice mail via the Internet. You can have your voice mail sent to you as email messages. You can make customized voice mail messages for specific callers. These are but a few of the available features. These are services that a traditional phone company just can't offer, especially at low monthly rates. If you are interested in learning more about VOIP features and services, consult online VOIP reviews to get a thorough rundown of services, features, and pricing, to make sure you get the best deal out there.

There are three primary VOIP devices available that you can opt to use to place phone calls from your computer. They are all relatively easy to use, meaning that you don't have to be an expert computer user, and they cost very little, if anything at all. The ATA, or Analog Telephone Adapter, lets you connect your home telephone to your computer. It converts the analog signal to digital simply by plugging your phone cord into the device. The IP, or Internet Protocol, phone is another VOIP device currently in use. It looks like your standard home telephone, but is equipped with Ethernet wiring to make it VOIP capable. The IP phone simply connects to your computer's router, and you are ready to make calls. Computer-to-computer is the last method of implementing VOIP. If your computer has an Internet connection, PC speakers, a sound card, and a microphone, you have the capability to download available software and make free long distance phone calls from your computer. The software is often very inexpensive, sometimes even free of charge. If you want to know more about VOIP devices, or are not sure which route to go, there are many VOIP reviews online that will explain them completely, as well as provide assessments on VOIP telephone that you can buy to help make the use of VOIP even easier for you. VOIP is an efficient and cost-sensible way to make long distance telephone calls to friends and family members that live far away.

Learn the essential information for picking the Voip provider / services at Voip Reviews

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Cable Company VoIP Information

Recently many internet service providers such as Comcast and WOW have started offering VoIP service as a package price plan when you purchase their cable. If you are already paying for Cable TV and High Speed Internet from the cable company don't be tricked into adding VoIP from them also. Cable and traditional phone companies are realizing that VoIP is here to stay and want to join in.

Many people see the initial savings over traditional phone service and think they are getting a good deal, however many times they are paying almost double for VoIP just to have a single bill for all three services.

Comcast charges $39.95 a month for their unlimited VoIP service compared to $16.58 for VoIP service through SunRocket if you pay yearly. Probably the most well known and best VoIP service provider available is Vonage and they charge $24.99 for unlimited calling. WOW charges about $35.00 a month depending on the package you purchase. As you can see using the cable companies for your VoIP needs can cost you $23.00 more a month just to keep your Cable, Internet, and Phone on one bill. The VoIP service that the cable companies are offering is usually no better than most VoIP providers out there regardless of what the telemarketer tells you.

Cable Company VoIP Provider Information:

* Comcast Digital Voice: Comcast offers an unlimited US & Canada calling package for $39.95 a month when you purchase their high speed internet service. If you would like to keep your existing internet service from a competitor then the price jumps to $54.95. The main selling point for Comcast is the promise of calls traveling across proprietary Comcast lines, which allows for higher quality and reliability than calls from upstarts that travel exclusively across the public Internet. Comcast quality and reliability have yet to be proven compared to other competitive VoIP providers.

* Wide Open West (WOW): WOW offers two choices, the WOW phone Basic and Advanced plans. The basic service offer unlimited calling in the US with Call Waiting, Call Forwarding, 3Way Calling, and Call Return(*69). The Advanced plan offers the same features as the basic plan and Caller ID, Repeat Dial, Selective Call Forwarding, and Voice Mail. The Basic plan costs around $25.00 a month when you purchase their high speed internet service. The Advanced plan costs around $30.00 a month when you purchase their high speed internet service. WOW does not offer VoIP unless you purchase internet service from them.

* Bright HouseNetworks: Bright house offers what they call Digital Phone for their VoIP plan. The plan offers unlimited calling in the US with Call Waiting, Call Forwarding, 3Way Calling, and Call Return(*69), Caller ID, Repeat Dial, and Selective Call Forwarding. The plan costs $39.99 a month when you purchase their high speed internet service or $49.99 if you use your existing internet service provider.

* Time Warner: Time Warner offers what they call Digital Phone for their VoIP plan. The plan offers unlimited calling in the US with Call Waiting, Call Forwarding, 3Way Calling, and Call Return(*69), Caller ID, Repeat Dial, and Selective Call Forwarding plus a few more. The plan costs $39.99 a month when you purchase their high speed internet service.

This is just a sample of Cable Companies that are starting to provide VoIP. To find out more you can search for additional providers online or visit our website.

For more information regarding VoIP visit our site at Michigan VoIP

Article may be reprinted without permission with original content, including signature and links.

Jason Christensen is the creator and editor of Michigan-VoIP-Info.com Visit our site for additional VoIP information Michigan VoIP

Voip - 3 Ways To Make The Call

We're hearing a lot about Voice Over Internet Protocol (VoIP) these days. I for one am a big fan of this technology. Did you know that you could actually use VoIP in 3 different ways? That's right! There are really 3 different ways that you can 'make the call'. Ok, you can actually receive the call 3 different ways as well.

First up is probably the most popular. I use this way myself and most of the residential providers out there today use this as well. What is it?

ATA - Analog Telephone Adapter

Your normal phone plugs into an ATA that you received from your VoIP provider. This is the most common way to get hooked into VoIP. This device takes care of all the magic that occurs when you make and receive your calls over your broadband connection. Your analog phone signal must be converted to digital to be routed through your broadband connection and this ATA does the job.

IP Phone - Internet Protocol Phones

As the name would imply, these are 'special' phones. You wouldn't know it by looking at them. They look like normal phones. What is different about these phones is the electronics inside them and the fact they don't take a 'regular' phone cable (RJ-11). Instead these phones take an Ethernet cable connection (RJ-45) and also come equipped with the necessary electronics to plug directly into your router.

Computer-to-Computer

This is the oldest and possibly the easiest way to get plugged into VoIP. Here instead of using your normal phone or IP phone to make calls through your broadband connection, you use your computer itself! (You could do this over dial-up, but broadband is certainly better) There are a number of services available that offer no cost or low cost service. You'll need the software and a microphone to speak into and speakers to hear from and of course your computer and a high-speed internet connection. Some providers offer this service for free when their software is being used on both ends of the call.

Watch out for Wi-Fi (using IP phones) and other advancements in VoIP technology. We truly are on the verge of a major breakthrough in telecommunications. So, what are you waiting for? Make the call!

FullService Broadband Provider. Unbiased, informative information on broadband technology. A division of Try Right Technology, Inc. Copyright 2006

VoIP Telephony Grows with Telecommunications Boom

The VoIP telephony and the international telecommunications market is not only healthy, it is robust! The market is expected to continue its double-digit growth and reach over $2 trillion by 2008.

Spending on telecommunications equipment and services in Canada, Western Europe, Eastern Europe, Latin America and Asia/Pacific will grow at a rate of 10.6% say the experts. What's behind this growth in telecommunications? Prosperity! With improving economic conditions throughout the world there is increasing demand for Voip, mobile devices and wireless telecommunication services.

The number of subscribers to wireless telephone services is growing faster than the number of landlines in all regions. 1.9 billion wireless subscribers are expected by 2008 and they will outnumber landline subscribers by 69.1%.

The accessibility of high-speed broadband will drive equipment revenue over the next few years. This will give a boost to Internet telephony service and that growth will continue as broadband access revenue triples in future years.

As the move to wireless, voice over Internet protocol (VoIP) and cable telephony continues, the landline market will increase from $391 billion in 2004 to $422 billion in 2008.

Internationally Europe is expected to be the largest region in support services spending, reaching $354 billion by 2008 as the demand for equipment increases there will be increased demand for services to support that equipment.

In the United States the broadband market is expected to reach an estimated 56.9 million subscribers by 2008. That up from 32.5 million subscribers in 2004. The broadband market has had a huge move since 2001, when there were only 5.1 million subscribers.

Broadband's faster speeds are behind the increasing demand for cable modem and DSL providers. Telephone companies are offering more bundled DSL services and cable operators are losing subscribers to direct broadcast satellite. The gap between the number cable and DSL subscribers is narrowing and will continue to decrease.

In addition, there is plenty going on with wireless communications. The U.S. wireless market includes transport services, handsets, capital expenditures and infrastructure equipment including Wi-Fi equipment plus the emerging market for wireless broadband access. The future of VoIP technology and wireless VoIP promises to be one of the most exciting developments in telecommunications.

Not counting PC-to-PC services, the number of residential VoIP customers more than tripled to 4.2 million in 2005. That number is expected to grow by a compound annual rate of over 43% in the next few years. That will result in about 18 million VoIP users.

Growth in the residential VoIP market is being driven by a number of factors. First and foremost is that VoIP telephony provides consumers with inexpensive voice communications. VoIP escapes the burden of the many regulations and taxes governments have imposed on traditional telephone services. So far that has allowed the VoIP service providers to beat the prices charged for wired telephone services. The burst of growth in broadband subscribership is a good sign for VoIP, because it works best over a broadband connection,

In the United States and around the world, people are talking and they want to do that with speed and economy. VoIP phone services are prepared to meet that need.

If you have not yet made the switch to VoIP telephone service author Mark Walters offers a free introduction called Five Reasons for VoIP.

Is Your VoIP Hosted PBX Provider Blind to Your Troubles?

A recent survey conducted by Emprix revealed that more than one third of all VoIP service providers, which includes Hosted PBX service, are unable to recognize they have a service quality problem until a customer complaint is received.

In a world where mission critical business applications routinely flow through data networks, it is distressing that no monitoring capability exists for many service providers of our newest and best technology. In the enterprise market, the financial viability of a business can very well depend on a vendor's technical strength and on their capability to proactively monitor and fix problems before the end user is affected.

Before selecting a vendor for your VoIP Hosted PBX service make sure they are equipped with the proper Network Management System (NMS) for their VoIP deployments, one that allows their Network Operations and Field Technicians to identify and troubleshoot VoIP problems without relying upon a complaint from you to trigger an action on their part.

Your Hosted PBX provider should have the capability to proactively monitor detailed call quality statistics including MOS, jitter, latency, and other measurements. State-of-the-Art network monitoring systems have advanced diagnostics linked to an online knowledgebases that automatically provide network technicians with troubleshooting tips. This capability dramatically reduces the effort and time required to identify the root cause of poor quality calls, and more importantly it reduces the time that your business is affected by the trouble.

Their system should also incorporate trend analysis and pro-active notification of poor VoIP call performance so that the network technician is able to identify and resolve issues that would otherwise impact VoIP service delivery to your business. With the proper network management system, in the event that you do have a problem, it is likely that the trouble can be rectified remotely rather than waiting for a time-consuming truckroll.

When you are in the process of evaluating Hosted PBX service offerings, make sure that your evaluation criteria is heavily weighted to include the vendor's network monitoring capabilities, and that they have the proper tools to effectively measure, monitor and manage all of their VoIP endpoints.

Whatever you do, don't buy VoIP service from a "blind" provider.

Bill Casey is the Vice President of Marketing for Reignmaker Communications, Headquartered in Atlanta, Georgia. Reignmaker offers REIGN-FREE Hosted PBX service. Call 877-VOIP.4U2 for information or visit www.reignmaker.net

VoIP 101

The buzz for this new phone system technology is reaching a fever pitch yet, many people still have limited knowledge. There are many terms that you need to understand when searching for a VoIP provider so that you may take advantage of this low cost technology. I am going to list them here.

AS - A group of networks under mutual administration that share the same routing methodology. An AS uses an internal gateway protocol and common metrics to route Packets within the AS, and uses an external gateway protocol to route packets to other AS.

ASP (Application Service Provider)
An independent, third-party provider of software-based services delivered to customers across a wide area network (WAN).

ATA ? Analog Telephone Adapter A device that connects between an analog telephone and an Internet connection port, and allows you to use a standard phone to make and receive VoIP calls over the Internet.

Average Hold Time - The average length of time between the moment a caller finishes dialing and the moment the call is answered or terminated

Bandwidth The maximum data carrying capacity of a transmission link. For networks, bandwidth is usually expressed in bits per second (bps).

Broadband
Descriptive term for evolving digital technology that provides consumers a single switch facility offering integrated access to voice, high-speed data service, video demand services, and interactive delivery services.

Codec - Short for coder/decoder, a piece of hardware or software that automatically encodes/compresses and decodes/decompresses voice signal data packets. A codec is used to minimize bandwith usage while preserving voice quality. Although many proprietary compression schemes exist, VoIP networks typically incorporate at least one of several standardized audio CODECs for the sake of interoperability.

Compression
compression is used at anywhere from 1:1 to 12:1 ratios in VOIP applications to consume less bandwidth and leave more for data or other voice/fax communications. The voice quality may decrease with increased compression ratios.

Find-me/Follow-me Lying at the heart of the "unified messaging" or "ubiquitous communication" concept, Find me/Follow me is a feature that routes incoming calls to a user no matter where he or she roams or what type of device is being used (home, business or mobile phone). This "presence" feature, which rings multiple phones simultaneously, is offered by many IP PBXs and some hosted services. The feature is typically activated by pressing a softkey.


Firewall
A system designed to prevent unauthorized access to or from a private network. Firewalls can be implemented as hardware, software, or a combination of both. All messages entering or leaving the intranet pass through the firewall, which examines each message and blocks those that do not meet the security criteria specified on the firewall.

FXO - Foreign Exchange Office. A device that connects with a Central Office (CO) or PSTN analog line.

FXS - Foreign Exchange Station. A device that connects with an "end-user" device such as a telephone or fax machine.

Gatekeeper - The central control entity that performs management functions in a Voice and Fax over IP network and for multimedia applications such as video conferencing. Gatekeepers provide intelligence for the network, including address resolution, authorization, and authentication services, the logging of Call Detail Records, and communications with network management systems.

Gatekeepers control bandwidth, provide interfaces to existing legacy systems, and monitor the network for engineering purposes as well as for real-time network management and load balancing, .
Internet Telephony ? Any method of transmitting voice over the internet. A multimedia PC with special client software will digitalize your voice.

IP PBX - IP Private Branch Exchange. A business phone system that offers advanced phone services between VoIP and PSTN networks, such as music-on-hold, automatic call-routing, voicemail, and call transfer.

IP phone - also called an Internet phone or broadband phone. An IP phone plugs into a broadband Internet connection to make and receive VoIP calls over the Internet.

Packet ? A logically grouped unit of data. These packets of data are distributed over the internet, and then are de-constructed to voice when they reach their destination.

PSTN - Public-Switched Telephone Network, is the commonly-known telephone network. PSTN is a circuit-switched network.

PSTN Failover - an optional port on an IP phone or ATA device that connects to the PSTN network in case your Internet connection or electrical power goes down. This configuration requires you to have a regular telephone line and service.

Route - A set of parameters predefined by Voip provider to facilitate routing of traffic between the Gateways/Gatekeepers controlled by a Voip provider Member either via ownership or via a partnership with the owner. Along with specifying other parameters, a Voip provider Member using the Gatekeeping Service assigns to a Route values specifying the details of both originating and terminating Gateways/Gatekeepers.

SIP - Session Initiation Protocol. One of the newer, more common signaling protocols used for VoIP.

Softphone - a "software" phone on a PC that can send and receive calls over the Internet.

VoIP - Voice over Internet Protocol, which is a technology that allows you to make and receive phone calls and faxes over the Internet instead of through the telephone or cellular network.

VoIP Gateway - device that converts analog voice signals to digital IP packets for communication over an Ethernet (LAN or WAN) network.

VSP - VoIP Service Provider

In order to use VoIP, both sender and receiver need to have a broadband connection. This is a high-speed Internet connection usually provided by cable or a DSL modem. Broadband modems are usually used to connect computers to the Internet, but in the case of VoIP, computers are not necessary, because now there are telephones that connect directly.

Christine is the owner of http://onlinevoipinfo.com/ which deals specifically with PC to Phone and PC to PC VoIP. The site includes a comprehensive information on VoIP.

VoIP Phone System

VoIP Phone System is the latest revolution in the field of phone systems, where you can send and receive the voice calls through a computer network, instead of using a traditional telephone for the same purpose. VoIP Phone System is very simple to use. What you require is your traditional phone, an adaptor to make your traditional phone completely ready for using talkdigits VoIP Phone Service, and a broadband Internet connection. Is this all. Hang On! Hang On!.You do need another very important thing, subscription to talkdigits to carry forward the use of VoIP Phone System.

VoIP Phone System uses the secure, reliable, and fast mode to transmit your data from one end to another. We use a very simple methodology. For example, You dial your friend's talkdigits number. Your friend picks up the receiver and says "Hello". The conversation between two of you is started. What we do is, we convert your voice into tiny packets of information and transmit those tiny packets across our talkdigits VoIP phone network. You can say a path to carry forward your voice. When these packets reach to the other point, it is converted back into your original voice. This is our technology and this complete procedure is completed at the blink of your eye. You can rather say at the speed of light. While transmitting, your data is in the coded format so it is absolutely secure.

You can enjoy the benefits of VoIP Phone System, which is completely changing your lifestyle, providing you a smooth and secure mode of communication broadly to make and receive calls and utilize other benefits such as international calling, 3-way calling, conferencing, faxing, audio blogging either free of cost or on the cheapest possible rates.

Article written by Parijat Saurabh for http://www.talkdigits.com/

Six VoIP Security Recommendations

Before you begin to implement VoIP across your organization, there are several things you should consider. Security is extremely important these days and it is best to think before than act after an attack. Some vendors are building security solutions within their products others are not, leaving it up to the user to implement these measures.

1. Make sure your network and security infrastructure, including firewalls routers, VPNs, etc., are voice-optimized and capable of supporting the advanced security requirements for VoIP. More importantly, bandwidth, latency and quality of service become critical requirements for network and security infrastructure.

2. Your IP PBX is at the core of your VoIP infrastructure. Depending on the software you are using, especially windows servers, ensure that the base operating system of your IP PBX, as well as network infrastructure, are always updated and patched for the latest security vulnerabilities. Vendors that provide proprietary operating systems are a lot less vulnerable.

3. It is important to be proactive in conducting regular security assessments of your VoIP infrastructure. Being aware of such security flaws will help to avoid attacks and prevent system outages.

4. Manage your remote access ports and system backdoors. Default login and administrator passwords on such devices are a very common entry for attacks. Disable any insecure remote access features, such as FTP and Telnet, and disable local administration and management features.

5. Structure your network to use VLANs to separate voice and data devices and its corresponding traffic. Deploying VoIP devices on separate VLANs permits isolating data traffic from voice and signaling traffic, as well as utilizing Quality of Service (QoS) capabilities. VLAN separation does not ensure a robust security practice but having separate VLANs will help in isolating the traffic.

6. If your VoIP traffic goes over the Internet, use encryption technologies like IPsec tunnels to secure the VoIP traffic. While many of the VoIP protocols include capabilities for encryption and authentication, most of them are optional. Ensure your vendor has a security policy within the product itself.

John Leonardelli, President, Gale Force Communications. John brings 20 years of voice, data and wireless telecommunications experience in various sales, management and operational roles. John is a Certified IP Telephony Expert where his expertise has been focused on IP Telephony, Contact Centre and complex technical solutions. John has a degree in Electronics Engineering, Telecommunications and Sales Management.

VoIP :: A New Era?

Following the arrival of VoIP, or Voice Over Internet Protocol, the internet techies have been raving about it, and it is now one of the hottest new technologies around, but what is it and why is it talked about so much?

Well let's begin with what VoIP is. In short, it allows you to make phone calls over the internet using your broadband connection, but has many benefits:

- You can make phone calls from virtually anywhere in the world to anywhere else using your computer.

- Depending on the speed of your connection, you are able to make several calls at the same time.

- If you move home, you are able to keep your same number, even if you move from one side of the world to the other. As you do not have an actual land line, but a converter that has a number assigned, as long as keep the converter with you, you can plug it into any broadband connection and immediately utilize your usual number for making and receiving calls.

Another benefit of VoIP, which many will find useful, and be an attractive feature for many businesses, is the ability to connect to your office phone, whether it be from a hotel or from home. This will enable company personnel to work out of the office, but still have access to all of the office phone system features.

VoIP can also be very cost effective, especially when making long-distance calls. This factor has meant that telephone service providers have to compete with VoIP, in turn ensuring pricing is much more competitive.

At the beginning, the voice quality for those using VoIP was not as good as with a traditional phone line. However the continual technological advancements have meant that the difference in quality is now not as apparent.

So how does it work?

To begin with your voice is converted into bytes so that it can be compressed, split it into packets, and transmitted over the internet. These packets, which contain a collection of information, including the origin, timestamp, and intended destination of the packet, is then converted at the receivers end so that your voice is recognised.

There are many that are already abandoning existing telephone networks and solely using VoIP. For a wealth of information on VoIP take a look at http://www.voip-serviceproviders.info.

Justin Brown owns and runs http://www.voip-serviceproviders.info where visitors can read more information on VoIP service providers. He also runs a site where you can sell or buy any used cars online

All About VoIP

What makes VoIP so great is all of the money that you will save each month. If you make a lot of long distance phone calls each and every month then VoIP is for you. It does not even matter if you are making calls for business reasons or for pleasure, you can still save hundreds of dollars by using it. VoIP is easy to use and everyone can benefit from it.

When you have VoIP you will be making all of your important phone calls over the internet rather than the telephone lines. Since so many millions of people are choosing VoIP over regular phone calls it is changing the way that people call others and have phone meetings.

Over the last few years VoIP has come a long way. It is now a very trustworthy and smart technology. As long as you have a broadband connection you can use VoIP reliably. You will be bale to contact anyone anywhere in the world for free, and you can talk as long as you want. You can even have conference calls with as many people as you want to and this is great for business.

If you want to make big money then you need to be able to get in touch with people at any time of the day or night and you need to be able to talk as long as you need to in order to nail down the important details of your deal. These things are always taken care of when you are using VoIP.

With VoIP you will be bale to use your phone to call anywhere in the world for free. So if you are ready to save some money on your calls for a change then you can get VoIP set up in your computer today.

Find out everything about Voip in John Rivers website at Voip Starter Site

Will VoIP be a Mass Market Product?

 by: Patrizia

A common thinking among "Marketing people " is that for every product that enters the market there must be a path, a target, a need ( real or created) that decides how the product must enter the consumer's life, which part of the population is more likely to go for it, which niche it is going to fill and, most important "...certain things being stated, something other than what is stated follows of necessity from their being so." and that is the final issue: the price.

Depending on those anavoidable patterns a product is more or less ready for a certain market.

High technologically devices, the ones that offer perfect quality and cost a fortune will target the elitarian market, where the price has not big importance (on the contrary, if the price would be lower than what certain people can afford, the product wouldn't reach them) since it means luxury.

When a product ceases to be luxury and begins to be a need, then the mass market is ready. The product can enter 60% of consumers' lives, reach easily a good upgrade in the percentage and become " The New Product of the year 200....".

Let's consider the VoIP market.

Prior to recent theoretical work on social needs, the usual purpose of a product invoked individual (social) behaviors. We now know that these assumptions are not completely wrong.

Wrong would be NON considering them.

In systems where many people are free to choose between many options, a small subset of the whole offer will get a disproportionate amount of traffic (or attention, or income), even if no one of the system actively work towards such an outcome. This has nothing to do with moral weakness, selling out, or any other psychological explanation. The very act of choosing, spread widely enough and freely enough, creates a power law distribution.

Now, thanks to a series of breakthroughs in network theory by researchers we know that power law distributions tend to arise in social systems where many people express their preferences among many options. We also know that as the number of options rise, the curve becomes more extreme. This is a counter-intuitive finding - most of us would expect a rising number of choices to flatten the curve, but in fact, increasing the size of the system increases the gap between the #1 spot and the median spot.

In other words: give to the people the choice among desktop phones and mobile phones and the majority will choose what they think more convenient, in spite of the cost of the service.

In a way the cost of the service is the only left advantage in favour of the fixed telephony.

If the price was the same the desktop phones would disappear from the life of the average consumer (mass market consumer).

To see how freedom of choice could create such unequal distributions, consider a hypothetical population of a thousand people, each picking their favorite way of telecommunication. One way to model such a system is simply to assume that each person has an equal chance of liking each kind of telephony. This distribution would be basically flat - most kind of telephony will have the same number of people listing it as a favorite. A few will be more popular than average and a few less, of course, but that will be statistical noise. The bulk of the telephony will be of average popularity, and the highs and lows will not be too far different from this average. In this model, neither the quality of the voice, the availability, the design of the device nor other people's choices have any effect; there are no shared tastes, no preferred genres, no effects from marketing or recommendations from friends.

This is the mass market of VoIP as dreamed and forecasted by most hardware producers.

People would choose VoIP in spite of the fact that the systems are not intercommunicating, the available phones are just desktop phones, most of the population doesn't have a "Flat rate DSL" and some do not even have a decent connection, (just one " UP to...) and just because VoIP means cutting cost.

They have a few wrong assumptions:

1. Most of the people want to save calling internationally

2. Most of the people will use a cheap Flat rate connection

3. Most of the people know how to handle a computer or a network, and so solve all the eventual problems that could arise.

But they do not consider that:

1. Most people call locally and just a few once in a while internationally.

2. Most of the people do not have a cheap flat rate Internet

3. Most of the people are not IT experts.

Besides people's choices do affect one another. If we assume that any kind of telephony chosen by one user is more likely, by even a fractional amount, to be chosen by another user, the system changes dramatically.

If Robert (our average mass market consumer) likes to have a phone in his pocket, available mostly anywhere, it is very likely that Mary would like the same.

Is VoIp ready for the "Mass Market"?

The answer could be No and Yes.

What would VoIP offer more than the existing several choices?

1. Price. Telephone calls would be completely free of charge among two IP phones ( and that believe me is a GREEEEAT THING when you try it)

2. The never enough considered satisfaction to be able to ref..ck who f..cked us for many years...

What would VoIP telephony need to be #1 spot in the curve?

1. A reliable PORTABLE Phone that doesn't need millions of Hot Spot's to work.

2. A reliable, cheap flat rate internet connection anywhere for everybody.

If ONE could put these patterns together, THEN VoIP would really have the chance to be #1.

See my website: http://www.worldonip.com or contact me patrizia@worldonip.com

Patrizia is an ebooks publisher. See also http://www.easymediabroadcast.com

Microsoft CRM Conversation Gateway: VOIP - Implementation & Customization

Microsoft CRM is winning market share step-by-step from such the traditional CRM providers as Siebel, Saleslogix. In this article well show Microsoft Business Solutions CRM potential in the VoIP direction.

Microsoft CRM is winning market share step-by-step from such the traditional CRM providers as Siebel, Saleslogix. In this article well show Microsoft Business Solutions CRM potential in the VoIP direction.

Nowadays VOIP-based technologies and Instant Messaging Systems are getting wider and wider spread. Each work desk or each personal computer has one or another instrument of information exchange, belonging to the VOIP or instant messaging systems. Currently the mostly presented information exchange systems are:

Skype (http://www.skype.com). Revolution system of sound compression the tolerance to the bandwidth of the channel enabled VoIP amusement features to the general internet world-wide user with microphone and headset, Windows/Linux/Mac OS X operating systems, internet access and free registration with Skype. Plus Skype application has instant messenger between skype users. New features and services SkypeOut and SkypeIn allow you not only to call to the regular phones from your computers with very low rates, but also accept the calls on your skype phone number in the SkypeIn system.

MSN Messenger (http://messenger.msn.com). Quite successful attempt of the Microsoft open the door to the instant messengers market. MSN Messenger gained market with the speed of light, due to the tight integration with Microsoft Windows. Every new version adds new functionalities MSN Spaces integration, audio and video transfer etc.

Yahoo! Messenger (http://messenger.yahoo.com). IM system of the Yahoo! portal, has standard set of features for communication, including audio and video stream transfer.

AOL Instant Messenger (http://www.aim.com). This is one of the veterans of the IM system market. Considering the popularity of AOL as internet provider AOL instant messenger holds substantial market share.

ICQ (http://www.icq.com). Yes we do not have to give you additional comments, we are targeting this article to IT professionals who were working in the Clinton era of American internet miracle and booming. Let us just add that with the release of version 5 ICQ introduced new features of the audio and video conversation.

VoIP & IM systems are popular not only in the home office environment, but are gaining popularity in the corporate market. One of the proves is the release of Microsoft Live Communication Server, which allows messages streams coordination and control. Natural idea should we enable VoIP and IM conversation with automatic protocol? It is always good to have paper copy of the MSN conference, related to the project, product, in the form of MS CRM Activity. Or, from CRM interface to call your potential customer via Skype. Or accept the incoming call via SkypeIn and record the call to the CRM database to be accurate with the following negotiations. The usage is really unlimited and is currently restricted only by human conservative nature.

Now, lets consider the schema of MS CRM extensions to enable such a system:

The main component is Albaspectrum Media Core for MS CRM the module, providing media streams saving in the special database, interaction with the specializing connectors to IM/VoIP systems. Its function is also Activity creation in the Microsoft CRM system.

The second important component is modification to these forms: Contact, Account etc. Modification is adding phones, addresses, Skype, MSN, AOL, Yahoo identifiers. Also we have to add SkypeOut phone calls service. In the future we plan PBX/PSTN support via MS Office Communicator 2005

Planned addition - Answering Machine module, controlling incoming calls and messages from clients and saves them in Media Database. If manager is out of his desk, system will save the message and will create Activity in personal queue you will not miss no one customer call! Plus all the calls from non-registered clients/prospects might be associated with one or another Account, Contact, Lead, etc.

Lets consider the process of the phone call/receiving or message recording:

CRM User opens client form and reads telephone or skype ID to place the call. If she/he would like to talk to skype user Skype application must be installed of the local machine and she/he needs to be skype online user. If she/he calls to another Skype user, then we dont have additional requirements. In the case when call is placed on PSTN number, CRM user needs to have SkypeOut active account. In both cases when user picks up the phone or is absent CRM activity will be created with the relevant status. If the call was accepted, automatic call recording will be switched on, activity will be created with the indication on the phone duration. For MSN, Yahoo!, ICQ audio conversations all the mentioned above is relevant, except PSTN support (currently skype only).

The above described process is similar for instant messenger conversations, recorded by MSN Messenger, ICQ, Yahoo! Messenger, AOL Instant Messenger.

CRM User could appeal to Full-Text Search upon the saving to Media Database of text talks directly from the MS CRM interface.

For the users, who are accessing CRM over the internet we envision IM system support (as http://webmessenger.msn.com) in the MS CRM forms.

Good luck with integration! If you want us to do the job - give us a call 1-630-961-5918 or 1-866-528-0577! help@albaspectrum.com Andrew is Software Developer in Alba Spectrum Technologies USA nationwide Great Plains, Microsoft CRM customization company, serving clients in Chicago, Houston, Atlanta, Phoenix, New York, Los Angeles, San Francisco, San Diego, Miami, Denver, UK, Australia, Canada, Europe ( http://www.albaspectrum.com )