VoIP Telephony Grows with Telecommunications Boom

The VoIP telephony and the international telecommunications market is not only healthy, it is robust! The market is expected to continue its double-digit growth and reach over $2 trillion by 2008.

Spending on telecommunications equipment and services in Canada, Western Europe, Eastern Europe, Latin America and Asia/Pacific will grow at a rate of 10.6% say the experts. What's behind this growth in telecommunications? Prosperity! With improving economic conditions throughout the world there is increasing demand for Voip, mobile devices and wireless telecommunication services.

The number of subscribers to wireless telephone services is growing faster than the number of landlines in all regions. 1.9 billion wireless subscribers are expected by 2008 and they will outnumber landline subscribers by 69.1%.

The accessibility of high-speed broadband will drive equipment revenue over the next few years. This will give a boost to Internet telephony service and that growth will continue as broadband access revenue triples in future years.

As the move to wireless, voice over Internet protocol (VoIP) and cable telephony continues, the landline market will increase from $391 billion in 2004 to $422 billion in 2008.

Internationally Europe is expected to be the largest region in support services spending, reaching $354 billion by 2008 as the demand for equipment increases there will be increased demand for services to support that equipment.

In the United States the broadband market is expected to reach an estimated 56.9 million subscribers by 2008. That up from 32.5 million subscribers in 2004. The broadband market has had a huge move since 2001, when there were only 5.1 million subscribers.

Broadband's faster speeds are behind the increasing demand for cable modem and DSL providers. Telephone companies are offering more bundled DSL services and cable operators are losing subscribers to direct broadcast satellite. The gap between the number cable and DSL subscribers is narrowing and will continue to decrease.

In addition, there is plenty going on with wireless communications. The U.S. wireless market includes transport services, handsets, capital expenditures and infrastructure equipment including Wi-Fi equipment plus the emerging market for wireless broadband access. The future of VoIP technology and wireless VoIP promises to be one of the most exciting developments in telecommunications.

Not counting PC-to-PC services, the number of residential VoIP customers more than tripled to 4.2 million in 2005. That number is expected to grow by a compound annual rate of over 43% in the next few years. That will result in about 18 million VoIP users.

Growth in the residential VoIP market is being driven by a number of factors. First and foremost is that VoIP telephony provides consumers with inexpensive voice communications. VoIP escapes the burden of the many regulations and taxes governments have imposed on traditional telephone services. So far that has allowed the VoIP service providers to beat the prices charged for wired telephone services. The burst of growth in broadband subscribership is a good sign for VoIP, because it works best over a broadband connection,

In the United States and around the world, people are talking and they want to do that with speed and economy. VoIP phone services are prepared to meet that need.

If you have not yet made the switch to VoIP telephone service author Mark Walters offers a free introduction called Five Reasons for VoIP.

Is Your VoIP Hosted PBX Provider Blind to Your Troubles?

A recent survey conducted by Emprix revealed that more than one third of all VoIP service providers, which includes Hosted PBX service, are unable to recognize they have a service quality problem until a customer complaint is received.

In a world where mission critical business applications routinely flow through data networks, it is distressing that no monitoring capability exists for many service providers of our newest and best technology. In the enterprise market, the financial viability of a business can very well depend on a vendor's technical strength and on their capability to proactively monitor and fix problems before the end user is affected.

Before selecting a vendor for your VoIP Hosted PBX service make sure they are equipped with the proper Network Management System (NMS) for their VoIP deployments, one that allows their Network Operations and Field Technicians to identify and troubleshoot VoIP problems without relying upon a complaint from you to trigger an action on their part.

Your Hosted PBX provider should have the capability to proactively monitor detailed call quality statistics including MOS, jitter, latency, and other measurements. State-of-the-Art network monitoring systems have advanced diagnostics linked to an online knowledgebases that automatically provide network technicians with troubleshooting tips. This capability dramatically reduces the effort and time required to identify the root cause of poor quality calls, and more importantly it reduces the time that your business is affected by the trouble.

Their system should also incorporate trend analysis and pro-active notification of poor VoIP call performance so that the network technician is able to identify and resolve issues that would otherwise impact VoIP service delivery to your business. With the proper network management system, in the event that you do have a problem, it is likely that the trouble can be rectified remotely rather than waiting for a time-consuming truckroll.

When you are in the process of evaluating Hosted PBX service offerings, make sure that your evaluation criteria is heavily weighted to include the vendor's network monitoring capabilities, and that they have the proper tools to effectively measure, monitor and manage all of their VoIP endpoints.

Whatever you do, don't buy VoIP service from a "blind" provider.

Bill Casey is the Vice President of Marketing for Reignmaker Communications, Headquartered in Atlanta, Georgia. Reignmaker offers REIGN-FREE Hosted PBX service. Call 877-VOIP.4U2 for information or visit www.reignmaker.net

VoIP PBX Solutions For Businesses....What To Look For

Business communications has always been a challenging arena for management....subject to cost, function, reliability, and other pressures and concerns. The emergence of VoIP technology....and specificly application to PBX systems via IP based protocols....has provided an enormous opportunity for companies to reap many benefits.

Many companies today have multiple office locations around the country or around the world. Currently, each office uses its own PBX system and inter-office phone calls are routed through the PSTN and charged long distance and international rates by carriers. Most companies also employ workers on a part time basis who work from their homes. Those workers get reimbursed for telecommunication expenses they incur while performing their duties. It just makes business sense for companies to explore alternatives to consolidate their telecommunication systems and reduce costs.

The answer.....purchase a Voice-over-IP enabled PBX system and deploy it in a Virtual Office setup.

Voice-over-IP (VoIP) is a fairly new technology for transporting voice calls over the Internet which allows users to realize substantial cost savings on long distance and international calls. Besides cost effectiveness, VoIP enabled PBX systems (or IP PBX) offer easy integration with existing telecommunications systems and are characterized with low operating costs as their upgrade is done through software updates rather than more expensive hardware replacement. Additionally, the technology simplifies the communication infrastructure (no need for separate voice and data cables) while offering high scalability.

Virtual Office models are used by companies that want to consolidate their communications, reduce costs and achieve more cohesive corporate images. To implement the model, a company has to install a single IP PBX system in its headquarters and distribute to employees IP phones or regular phones with VoIP adapters. Employees can make intra-office and inter-office phone calls through dialing PBX extensions. Such calls are routed through the Internet and are practically free. Company customers, on the other side, can dial a single inbound number plus extensions in order to reach the company's employees. The latter receive the calls on their IP/Regular Phones at any location in the world with Internet connectivity.

So what kind of a VoIP PBX solution does your business need? - a turnkey Virtual Office solution that could be customized to meet your company specific needs.

My recommendation for this solution is the highly acclaimed package from Packet8. Recently 8X8, Inc's Packet8 Virtual Office solution for small and medium sized businesses received Network Computing magazine's Editor's Choice award over competitive offerings from Covad Communications and Velocity Networks. That's some pretty stiff competition....and says a lot about Packet8's performance. The Packet8 Virtual Office solution received the highest overall rating for its rich feature set, call management tools and low subscription price.

The Packet8 Virtual Office is a cost-effective, easy-to-use alternative to traditional PBX systems that allows users anywhere in the world to be part of a VoIP-hosted virtual phone system that includes auto attendants, conference bridges, extension-to-extension dialing, business class voicemail and ring groups, in addition to a rich variety of other business telephone features normally found on high-end, premise based PBX systems. Their Virtual Office reduces an organization's telecommunications total cost of ownership (TCO) with a minimal initial investment combined with unlimited local and long distance business calling throughout the United States and Canada and Packet8's low international rates.

Now.....here's an overview of what to look for when making the business case for investment in VoIP technology for a VoIP PBX solution:

* Ways to save money for corporations.....

- Eliminate or reduce intra-office toll charges

- Avoiding service and support contracts on existing PBX hardware

- Eliminate the need for on-going Centrex services -- and charges

- Reduce expansion costs via lower costs for adds, moves and changes; lower user hardware costs

- Reduce the on-going costs for separate voice messaging systems

- Provide productivity benefits for remote and traveling workers who can be empowered with the same integrated capabilities as office workers

- Reduce user training and learning on phone and messaging systems

- Cost-effectively implement unified messaging

- Improve security

- Reduce systems downtime and improve performance

Additional benefits for call centers.....

- Virtualize call centers, allowing more flexibility in the center's configuration....either helping consolidation efforts, or providing enterprise capabilities to telecommuting call center workers

- Improve customer support services and reduce abandoned calls and call times

- Improve customer satisfaction and reduce customer turnover via improved call center services

Cost considerations....

- VoIP telecommunication hardware and software

- IP phone sets or soft phones

- Network upgrades for possible quality of service and performance upgrades

- Implementation labor and professional services

- On-going support and administration labor

- Support and maintenance contracts

- Increased support calls and potential user downtime losses on initial deployment

- IT Training

- User Training

- Write-off, write-down and disposal costs for existing telecommunication assets

Potential project risks......

- Quality of service/performance

- User training and adoption

- Administration and support skill levels and resources - Proprietary vs. open systems interoperability

.....How Does The Solution Work?

Inter/Intra office calls.......

Caller A, who is located in the corporate headquarters, wants to make a call to Caller B, who is located in the corporate headquarters or in any of the company's offices worldwide.

Caller A picks up his VoIP device (IP phone, phone with adapter or softphone) and dials Caller B's extension.

The VoIP PBX server searches its internal database and obtains call routing information about Caller B The VoIP PBX server routes the call to Caller B's VoIP device.

If the destination number is unreachable, the system forwards the call to Caller B's voicemail.

As soon as Caller B picks up his VoIP device the conversation starts.

During conversation Caller A's VoIP device convert voice to digital packets and send them to Caller B's VoIP device and vice versa.

Both A and B can use traditional PBX functionality, like call on hold, caller ID, call forward, etc. Calls are free

Outbound calls.......

Caller A, who is located in the corporate headquarters, wants to make a call to Caller B, who is a company customer.

Caller A picks up his VoIP device (IP phone, phone with adapter or softphone) and dials the customer's number.

The VoIP PBX server searches its internal database and obtains call routing information about the VoIP carrier, who should terminate calls to Caller B's area code.

The call is routed to the VoIP carrier.

The VoIP carrier terminates the call to Caller's B number over the PSTN.

During conversation, Caller A can use traditional PBX functionality, like call on hold, caller ID, call forward, etc.

Calls are charged on time basis at pre-negotiated rates with the VoIP carrier

Inbound calls.....

Caller A, who is a company customer, wants to make a call to Caller B, who is a company employee.

Caller A picks up his phone and dials the company's central access number.

The VoIP PBX server prompts the caller to enter an extension.

Caller A dials Caller B's extension.

The VoIP PBX server searches its internal database and obtains call routing information about Caller B.

The VoIP PBX server routes the call to Caller B's VoIP device.

During conversation, Caller B can use traditional PBX functionality, like call on hold, caller ID, call forward, etc.

Calls are either free if the company uses a local access number or charged on a time basis if the company uses a toll free one.

Voice over IP (VoIP) technologies carry great promise to reduce telecommunication and networking total cost of ownership while empowering businesses with new capabilities and agility. When making your decision on deploying a Virtual Office VoIP PBX solution consider the strategic and tangible benefits as well as the costs and risks outlined above. If it all seems too overwhelming seek out the assistance of an unbiased independent advisor such as Business-VoIP-Solution

Michael is the owner of FreedomFire Communications....including DS3-Bandwidth.com. Michael also authors Broadband Nation where you're always welcome to drop in and catch up on the latest BroadBand news, tips, insights, and ramblings for the masses.

VoIP Pros and Cons

Pros

One advantage of using VoIP is the cost of the service. Phone service using VoIP costs less than similar service offered from traditional phone services, especially in regards to long distance telephone calls. Long distance calls through VoIP are offered at flat rates, which will ultimately benefit the consumer. Also, VoIP allows the consumer to share its voice and data equipment, which means that the costs are also shared. In other words, if you have an Internet connection already in place, VoIP can be used at almost no extra cost, and any network capacity that you are not currently using can be used for making calls.

Another key benefit of using VoIP is the fact that incoming calls can be automatically routed to your VoIP phone regardless of where you are connected to the Internet. This is especially important for those who go on business trips.

VoIP phones can also be integrated with other Internet services, such as videoconferences and file transfers. A user can send or receive messages or data while on their VoIP phone.

Cons

One cause for concern with VoIP is emergency 911 service. Before the government stepped in, 911 was not an optional feature for VoIP service providers, and 911 calls made after-hours were not guaranteed to be routed to the local area's emergency call centers of the caller. However, the U.S. government required that all VoIP service providers make 911 service standard and functional by September 2005. Some VoIP service providers have appealed this deadline, so it would be wise for consumers to be sure of what their service provider's policy on 911 is.

Another disadvantage of the VoIP service is the lack of encryption, which means that it is relatively easy for someone to eavesdrop on a VoIP call and even change the content of the call. There are a few solutions to this problem, but they do not guarantee full security of any calls. Airtight security would require the user to utilize encryption and cryptographic authentication, which are not yet readily available to consumers.

A third drawback is the inconsistent sound quality of the calls made with VoIP. The sound quality is oftentimes fickle and calls often have delays and echoes as well. This means that some calls made with VoIP might not be as smooth and natural as calls made over landline phones.

Select the best VOIP provider in UK

Consider the following points before selecting the best VOIP provider: Comparison of call charges of various VOIP providers:
The most important benefit of VOIP usage is cost savings, which motivates you to use VOIP. So, you should analyse the VOIP call rate list to ensure maximum cost advantage. Some VOIP companies offer plans with minute-rate charges while some offer plans for unlimited usage.

Another factor that you need to consider is the amount of time for which you may use the service in a month. If you do a lot of calling, you need a package from a provider with cheaper rates for heavy usage but if you are a light user, then the provider who offers a smaller package at lower cost will suit you better.

List the value added calling features offered by different providers Look at the value added features offered by various VoIP providers. Some additional features offered are caller ID, call waiting, call transfer, repeat dial, return call, 3-way calling, etc. There are some advanced call-filtering options that allow you to make a choice about how calls from a particular number are handled. You can forward a call to a particular number, send the call directly to voicemail, give the caller a busy signal, play a message, etc using this feature. But not all VOIP providers have this offer. So, select the one that offers the features that you need the most. Check the availability of Local Area Codes in Your Region Consider the states where the VoIP provider is providing local area codes, while choosing the service. The provider may claim to provide you with a number that you can use from anywhere but if the number isn't local, then most of your calls will be long distance. In that case, people in your local area will have to make long distance calls to talk to you. So you need to check the availability of area code in your region. Also, some providers offer access only to a limited number of country codes.

Confirm call coverage to other providers
Some VOIP providers offer services where calls can be made only to other VoIP users while others offer the facility for both VoIP users and those with regular phones. Many offer free calls to those who use the same service provider. So check these offers with respect to the associated costs.

Check the Availability of Access to Emergency Services
Confirm whether VOIP providers offer access to emergency services like 911. These emergency services should be able to trace your call to your physical location so that they can be of use. Confirm which providers are offering this facility before making a choice.

Determine the Quality of Service
Before selecting a VoIP provider, confirm which service provider has good quality of sound and interface. Take a look at published reviews for various VoIP services or talk to other users of the same service. Find out the ease and cost of installation

Lastly, find out what are the needs for setting up and installing the service. See if there are any additional costs or hidden costs. After you have worked on these points, go ahead and start using the service and enjoy the benefits of VOIP.

alen
xpert4u.co.uk
UK mobile phone directory

VoIP Telephony Basics

VoIP (Voice over Internet Protocol) Telephony is the process of routing voice conversations over an Internet Protocol network, rather than through traditional circuit-switched telephone lines. The voice information is converted into digital data packets and then transmitted over an IP network, such as the internet, or a local area network.

The main advantage of VoIP is the fact that it is highly efficient, and thus very affordable. The cost of transferring digital information over an IP telephony network is significantly less than that of transferring analog information over a traditional telephone line. Because of this, VoIP users can make long distance and international calls to anywhere in the world, at any time of day, for a fraction of what an ordinary phone company would charge.

Although call quality was originally a problem for VoIP customers, this issue has improved greatly with todays progressing technology. Because of the fact that VoIP traffic goes over a broadband line, there is enough bandwidth available to allow for very good sound quality.

As anyone familiar with telecommunications would probably tell you, VoIP Telephony is revolutionizing the way that people around the world make phone calls. More and more people are seeing the benefits of VoIP, and the number of users worldwide is growing at an astounding pace.

If you have a broadband internet connection, and a touch tone telephone, you are fully equipped to set up your very own broadband phone system, and start making use of VoIP Telephony to save money on all your long distance phone calls.

For more information on the benefits of VoIP, and how you can start using it to save money on your phone bill, please visit http://voip-telephony.teleclick.ca/connect/ ...

Jeremy Maddock is the owner of a successful telecommunications news website http://www.teleclick.ca